What are the responsibilities and job description for the CSR - Customer Service Representative position at CCL eAgile?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding customer support. This role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with our products and services. Bilingual candidates are highly encouraged to apply, as we value diverse communication skills to better serve our clientele.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Assist customers in troubleshooting issues and resolving complaints effectively.
- Perform data entry tasks to maintain accurate customer records and documentation.
- Conduct outbound calls to follow up on customer feedback or provide additional support.
- Collaborate with sales teams to enhance customer satisfaction and drive sales initiatives.
- Maintain a high level of product knowledge to assist customers effectively.
- Participate in training sessions and team meetings to improve service delivery.
Requirements
- Proven experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills; bilingual or multilingual abilities are a plus.
- Proficiency in data entry and familiarity with call center operations.
- Strong problem-solving skills with the ability to think critically under pressure.
- Ability to work collaboratively within a team environment while also being self-motivated.
- High school diploma or equivalent; further education is an advantage.
- Flexibility to work various shifts as needed.
Join us in providing exceptional service that makes a difference!
Job Type: Full-time
Pay: $21.00 - $24.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Grand Rapids, MI 49504 (Required)
Ability to Relocate:
- Grand Rapids, MI 49504: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $25