What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at CCL SUPPLY?
Join our team as a customer service representative, where your primary role will be to act as the first point of contact for our customers. You will be responsible for managing a wide range of customer queries and concerns while ensuring a smooth experience throughout the order process. This includes handling order placements, making modifications, and escalating issues across multiple communication channels. Success in this position requires exceptional patience and the ability to stay composed during challenging interactions with frustrated customers. Familiarity with computer systems is essential, as you will be using various software tools to assist our clients effectively.
Customer Service Representative Responsibilities :
- Exhibiting a positive, empathetic, and professional demeanor toward all customers regardless of the situation.
- Responding to customer inquiries quickly and efficiently to ensure a high level of customer service.
- Engaging with customers through various platforms, including phone, email, and online chat.
- Addressing and resolving complaints, ensuring that the customer feels heard and understood.
- Maintaining extensive knowledge about our products to provide accurate information and support.
- Processing orders, handling applications, and managing various customer requests promptly.
- Documenting customer interactions, transactions, and feedback thoroughly.
- Collaborating with colleagues and other departments to provide comprehensive customer support.
- Offering constructive feedback to enhance the overall customer service operations.
- Supervising a team of junior customer service representatives, providing guidance and support.
- Striving for customer satisfaction by delivering professional and timely assistance.
Customer Service Representative Requirements :
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