What are the responsibilities and job description for the End user desktop support /Dallas position at CCM Consulting?
On-site required in Dalls, TX. Target rate : $35 / hr w-2, no-benefits Key Responsibilities End User Servicing Receiving IT service requests from systems users via in-person interactions, the IT service management application, phone and / or email. Installing and decommissioning of hardware and software including system inventory maintenance and inventory updates. Accurately documenting, updating, and closing service requests, incidents or change requests in a timely manner. Effectively assigning and / or routing service requests to the appropriate IT members or third-party service providers. Researching and troubleshooting incidents and escalating or re-assigning tickets to the next support level, if necessary. Serving internal clients with a high level of integrity, professionalism, energy, and a positive attitude. Maintaining and supporting conference room AV and multimedia equipment. Escalating issues or concerns to IT Management as necessary. Required Qualifications Consistently demonstrate professionalism, dependability, honesty, integrity, and a service[1]oriented attitude. Proactive problem solver with strong analytic and creative thinking skills. A strong desire to learn. An associate degree, related technical training or equivalent combination of education and 3 to 5 years of IT support experience. Understanding of desktop hardware and software diagnostics and troubleshooting methods. Understanding of testing and integration of hardware and software systems. Must be able to collaborate with others while being a strong, self-motivated individual contributor. Strong verbal and written communication skills required. Ability to manage time, prioritize and organize work in an efficient manner required. Ability to shift priorities and adapt quickly in a fast-paced, changing environment. Ability to work well under stress and time pressures and a keen sense of urgency. Experience with Windows operating systems, tools, and Microsoft 365 applications and services. Knowledge of Microsoft Active Directory and Microsoft Azure AD (Entra ID) Preferred Qualifications Knowledge of Apple iOS and Google Android related devices and software. Experience with remote diagnostic tools. Experience with help desk technologies and IT service management tools. Knowledge of remove management, monitoring and deployment tools (Intune, AutoPilot, NinjaOne
Salary : $35
