What are the responsibilities and job description for the General Liability and Product Liability Claim Consultant position at CCMSI?

Overview

Job Title : General Liability and Product Liability Claim Consultant Location : Maitland, FL (Hybrid or Remote) Salary Range : $82,000 - $94,500 Schedule : Monday – Friday, 8 : 00 AM to 4 : 30 PM

At CCMSI , we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs, rewarding and recognizing individual and team efforts. Certified as a Great Place To Work, our employee satisfaction and retention ranks in the 95th percentile.

Why Join CCMSI?

Culture – Our Core Values guide how we support and treat employees as valued partners—with integrity, passion, and enthusiasm.✅ Career Development – From robust internships to structured internal training , we provide opportunities for career advancement.✅ Comprehensive Benefits – Enjoy 4 weeks of paid time off in your first year, plus 10 paid holidays , and a full benefits package, including :

Medical, Dental, Vision
Life Insurance
Critical Illness Coverage
Short- & Long-Term Disability
401K & Employee Stock Ownership Plan (ESOP)

Work Environment – We provide a supportive workplace with manageable caseloads, ensuring our employees have the resources they need to succeed.

The GL & Product Liability Claim Consultant position is responsible for the investigation and adjustment of assigned Multi-Line claims. This position may be used as an advanced training position for consideration of a promotion to a more senior level claim position. The Multi-Line Claim Consultant is accountable for the quality of claim services as perceived by CCMSI clients and within our corporate claim standards.

Responsibilities

Investigate, evaluate and adjust GL and Product Liability claims in accordance with established claim handling standards and laws.

Establish reserves and / or provide reserve recommendations within established reserve authority levels.

Review, approve or provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.

Authorize and make payments of multi-line claims in accordance with CCMSI claim procedures utilizing a claim payment program in accordance with Industry standards and within established payment authority.

Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.

Assist in the selection, referral and supervision of designated multi-line claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)

Assess and monitor subrogation claims for resolution.

Review and maintain personal diary on claim system.

Prepare reports detailing claim status, payments and reserves, as requested.

Compute disability rates in accordance with state laws.

Effective and timely coordination of communication with clients, claimants and appropriate parties throughout the claim adjustment process.

Prepare newsletter articles as requested.

Provide notices of qualifying claims to excess / reinsurance carriers.

Handle more complex and involved multi-line claims than lower level claim positions with minimum supervision.

Conduct claim reviews and / or training sessions for designated clients, as requested.

Attend and participate at hearings, mediations, and informal legal conferences, as appropriate.

Compliance with Corporate Claim Handling Standards and special client handling instructions as established.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent oral and written communication skills.

Initiative to set and achieve performance goals.

Good analytic and negotiation skills.

Ability to cope with job pressures in a constantly changing environment.

Knowledge of all lower level claim position responsibilities.

Must be detail oriented and a self-starter with strong organizational abilities.

Ability to coordinate and prioritize required.

Flexibility, accuracy, initiative and the ability to work with minimum supervision.

Discretion and confidentiality required.

Reliable, predictable attendance within client service hours for the performance of this position.

Responsive to internal and external client needs.

Ability to clearly communicate verbally and / or in writing both internally and externally.

Education and / or Experience

5 years multi-line claim experience is required.

Bachelor’s Degree is preferred.

This role requires General Liability Experience with focus in Product Liability

Computer Skills

Proficient with Microsoft Office programs.

Certificates, Licenses, Registrations

Adjusters license may be required based upon jurisdiction.

CORE VALUES & PRINCIPLES

Responsible for upholding the CCMSI Core Values & Principles which include : performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.

CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefits package, including Medical, Dental, Vision, Life Insurance, ESOP, and 401K. Background checks are conducted per applicable laws.

Salary Disclaimer : The posted salary reflects the anticipated base pay for this role. Actual pay will depend on qualifications, experience, and internal equity. Additional compensation may include bonuses, benefits, or other forms of pay. Discuss compensation and benefits questions with our hiring team.

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Salary : $82,000 - $94,500

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General Liability and Product Liability Claim Consultant

What are the responsibilities and job description for the General Liability and Product Liability Claim Consultant position at CCMSI?

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