Multi-Line Claim Representative I - Auto/GL Adjuster

Overview

Multi-Line Liability Claim Representative I 

Scottsdale, AZ (Hybrid)Salary Range: $50,000 - $60,000M-F 8:00 AM - 4:30 PM

Auto/GL Claims

At CCMSI, we are always looking for talented professionals to join our growing team. As a leading Third-Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we invest in developing our staff through structured career development programs, rewarding and recognizing individual and team contributions. We are proud to be certified as a Great Place To Work, ranking in the 95th percentile for employee satisfaction and retention.

Why CCMSI?

Culture: Our Core Values are embedded into our culture, guiding how we treat our employees as valued partners—with integrity, passion, and enthusiasm.Career Development: CCMSI offers robust internships and internal training programs for career advancement within our organization.Benefits: Our comprehensive benefits package includes 4 weeks of paid time off in your first year, 10 paid holidays, Medical, Dental, Vision, Life Insurance, Critical Illness, Short & Long-Term Disability, 401K, and ESOP.Work Environment: We provide an environment where employees enjoy coming to work every day, have the resources needed to perform their jobs, and are assigned manageable caseloads.

Position Overview:

The Multi-Line Liability Claim Representative I is responsible for the investigation and adjustment of assigned multi-line liability claims. This role offers a unique opportunity to work on a single dedicated client account while building your expertise in multi-line claims. After an initial training period, this position will transition to a hybrid work arrangement, requiring in-office work one day per month, plus additional days for training or meetings. The position requires a up tof 6 months in-office for training in Scottsdale, AZ, for training and acclimation.

This position may serve as advanced training for future opportunities, such as promotion to Multi-Line Liability Claim Rep II or other senior claim roles. You will be accountable for ensuring high-quality claims service, aligning with CCMSI’s corporate claim standards.

Responsibilities

• Investigate and adjust multi-line liability claims in accordance with established handling procedures and CCMSI guidelines.
• Review medical, legal, and miscellaneous invoices to determine if they are reasonable and related to ongoing claims.
• Negotiate disputed bills and manage claim settlements in accordance with client authorizations.
• Oversee subrogation claims and assist in the selection and supervision of defense attorneys.
• Prepare reports detailing claims, payments, and reserves; provide reports as required by excess insurers.
• Maintain compliance with Service Commitments as established by the team.
• Deliver high-quality service to clients and perform other duties as assigned.

Qualifications

Requirements:

• Adjuster’s license required
• 3 years of experience adjusting Auto/GL claims
• Strong organizational skills and the ability to prioritize tasks effectively
• Flexibility, initiative, and the ability to work independently with minimal supervision
• Excellent written and oral communication skills
• Ability to maintain discretion and confidentiality
• Reliable, predictable attendance during client service hours

Education & Experience:

• 3 years of liability claim experience or equivalent insurance-related experience
• High school diploma or equivalent required.

Computer Skills:

• Proficient in Microsoft Office programs

Certificates, Licenses, Registrations:

• Adjuster’s license may be required based on jurisdiction

Core Values & Principles:

As a member of the CCMSI team, you will be expected to uphold our Core Values & Principles, which include integrity, client-centered service, enthusiasm, continuous improvement, and leadership by example.

Interested? Apply now and become a part of a dynamic, employee-owned company where your career development and success are a top priority.

CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefits package, including Medical, Dental, Prescription Drug, Vision, Flexible Spending, Life Insurance, 401K, ESOP, and more. CCMSI conducts background checks in accordance with applicable federal, state, and local laws.

Disclaimer: The posted salary range reflects the anticipated base pay for this role. Actual pay will depend on factors such as qualifications, experience, location, and internal equity. Additional compensation may include bonuses, benefits, or other forms of pay. This range complies with state and local transparency laws. Please discuss any questions about compensation or benefits with our hiring team.

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Salary : $50,000 - $60,000