NOC Tier I (Hybrid)

Job Description

Job Description

Description :

NOC Technician Tier I (Hybrid)

BUSINESS UNIT : CCR Media

FUNCTION : Service Delivery

REPORTS TO : NOC Supervisor

CLASSIFICATION : Non-Exempt

LOCATION : Cedar Rapids, IA

EDUCATION : 2 years of higher education or industry standard technology certifications

EXPERIENCE : 2 years preferred (We also welcome recent graduates!)

Who We Are Looking For

CCR Media is a cutting-edge network operations center that is responsible for day-to-day operations of large enterprise clients. We pride ourselves on fostering an inclusive, innovative, and agile environment where every team member is encouraged to grow and excel.

We are seeking a highly-motivated and dedicated technician with a passion for technology and problem-solving. The ideal candidate brings a solid technical foundation and a desire to learn and grow within our team. We value diversity and aim to create an environment where all employees feel welcomed and supported.

What You’ll Accomplish and Experience

As a NOC Technician Tier I at CCR Media, you'll play a vital role in ensuring seamless media acquisition and delivery for our clients. Your day-to-day responsibilities will include :

• Troubleshooting Incidents : Troubleshoot a variety of incidents related to media signals and network performance, ensuring timely repair to minimize recurrence and avoid rework.
• Responding to Alerts : Respond to internal and external alerts and requests, engaging with clients and vendors as needed to resolve issues quickly.
• Workflow Management : Follow appropriate workflow and time management practices while maintaining customer focus and providing high-quality service, escalating issues when necessary.
• Maintain Documentation : Research, document, and resolve issues to support business solutions, while maintaining uptime and response time SLAs.
• Collaborative Environment : Work in an innovative and agile setting where your contributions are valued, and you can collaborate with a diverse team.
• Continuous Learning : Stay current with evolving technology related to network and media solutions, participating in ongoing training and development.

Desirable Previous Experience

Why CCR

CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include :

Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.

Learn more about CCR and our values : https : / / ccr.net / about -us / https : / / ccr.net / companies / ccr -media /

CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.

Learn about our culture : https : / / www.greatplacetowork.com / certified -company / 1206043

Requirements :