What are the responsibilities and job description for the NOC Technician Tier II position at CCR Technologies?
Description
NOC Technician Tier II
BUSINESS UNIT: CCR Media
FUNCTION: NOC
REPORT TO: NOC Supervisor
CLASSIFICATION: Exempt
LOCATION: Cedar Rapids, IA
EDUCATION: 2 years higher education / Industry standard technology certifications
EXPERIENCE: 3-5 years preferred
Who We Are Looking For
CCR builds and delivers innovative technology solutions and products for partners local and across the globe.
We are searching for a highly motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision. Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast-paced environment and delivers results with confidence, collaboration and determination.
Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. This role will play a critical role in maintaining and supporting network and system infrastructure by monitoring and resolving complex technical issues, and act as an escalation point to ensure seamless operations. The right candidate will exhibit a high level of professionalism and a commitment to continuous learning in our ever-changing industry.
What You’ll Accomplish And Experience
CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include:
CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.
Learn about our culture: https://www.greatplacetowork.com/certified-company/1206043
NOC Technician Tier II
BUSINESS UNIT: CCR Media
FUNCTION: NOC
REPORT TO: NOC Supervisor
CLASSIFICATION: Exempt
LOCATION: Cedar Rapids, IA
EDUCATION: 2 years higher education / Industry standard technology certifications
EXPERIENCE: 3-5 years preferred
Who We Are Looking For
CCR builds and delivers innovative technology solutions and products for partners local and across the globe.
We are searching for a highly motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision. Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast-paced environment and delivers results with confidence, collaboration and determination.
Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships. This role will play a critical role in maintaining and supporting network and system infrastructure by monitoring and resolving complex technical issues, and act as an escalation point to ensure seamless operations. The right candidate will exhibit a high level of professionalism and a commitment to continuous learning in our ever-changing industry.
What You’ll Accomplish And Experience
- Proactively monitor network and service equipment to resolve outages and performance issues.
- Oversee Tier I workflow and act as an escalation point for Tier I technicians, troubleshooting complex technical issues and providing advanced guidance.
- Respond to tickets, calls, and emails within established SLA guidelines with professionalism.
- Collaborate with field technicians, offering phone support and technical expertise.
- Document solutions and maintain knowledge bases to improve operational efficiency.
- Troubleshoot and repair system problems to ensure minimal recurrence and avoid rework.
- Advocate for and implement network and system improvements based on technical expertise and existing SOP.
- Maintain familiarity with all products and services to support customers effectively.
- Generate creative solutions and approaches to issues and organizational processes.
- Manage performance of self and other NOC technicians to achieve expected results.
- Actively demonstrate reliability by maintaining a consistent work schedule.
- Carry 24x7 on-call responsibilities on a rotating basis, including weekends and holidays.
- Provide additional shift coverage and assist with Tier I tasks when needed.
- Perform other duties as assigned.
- CompTIA Network certification or comparable operational skills required.
- CompTIA LINUX , LPIC certifications or comparable operational skills required.
- VMWare certifications, including vSphere, or comparable skills required.
- Cisco CCENT, CCNA certification or comparable operational skills beneficial.
- Experience in a Network Operations Center (NOC) monitoring and supporting mission-critical applications and services.
- Proficiency in DNS, DHCP, TCP/IP, LAN/WAN architectures, VLANs, and subnetting.
- Hands-on experience with routing protocols (BGP, OSPF) and high-availability solutions (VRRP, HSRP).
- Familiarity with VPN technologies (IPSec, SSL/TLS) and automation tools like Ansible.
- Knowledge of virtualization platforms (e.g., VMware vSphere) and Linux systems.
- Operational understanding of scripting with Python, YAML, or JSON for automation and troubleshooting.
- Strong diagnostic and problem-solving skills, with the ability to work independently or in a team.
- Excellent verbal and written communication skills to explain technical concepts to diverse audiences.
CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include:
- Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.
- Nationally recognized as “Great Place to Work” – 9 years in a row
- 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America
- 13x top 100 listing on MSPMentor 501 internationally
- Nationally awarded Platinum HIRE Vets Medallion
- 4x TAI IT Service Provider of the Year
CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.
Learn about our culture: https://www.greatplacetowork.com/certified-company/1206043
