System Engineer (Hybrid)

Description

System Engineer - Hybrid

BUSINESS UNIT: Shared Services

FUNCTION: Internal Technology Group

REPORT TO: Director of Technology

CLASSIFICATION: Exempt

LOCATION: Cedar Rapids, IA - 3 days/week in office

EDUCATION: Bachelors Degree in Engineering, Information Technology or related field 

EXPERIENCE: 5 years of relevant experience   

CCR Technologies is unable to provide H1B sponsorship.

Who We Are Looking For

CCR Technologies builds and delivers innovative technology solutions and products for partners local and across the globe. 

Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across teams to plan, implement and support our technology by developing strong relationships. 

This role will play a pivotal part in supporting infrastructure related to the implementation of the cybersecurity initiatives. Additionally, this role will partner with teams across the organization to implement systems to ensure the cybersecurity policies are met to a level that will continue to maintain the SOC2 compliance.
 

What You’ll Accomplish and Experience

Cybersecurity

• Implement best practices for cybersecurity, compliance, and disaster recovery to safeguard sensitive data and ensure business continuity
• Regularly review information security platforms and respond to security incidents
• Implement and manage security protocols, firewalls, and access controls.
• Document cybersecurity controls, system configurations, processes, procedures, and assist with compliance efforts

Network Management

• Integrate network equipment, endpoints, servers, and IOC devices in the various network and element management platforms
• Monitor system performance, security, and availability to ensure high uptime and reliability.
• Troubleshoot system failures, perform root cause analysis, and implement corrective actions.
• Provide technical support and guidance to internal teams and end-users.
• Perform updates and patch management for all devices in the network

Infrastructure Automation and Scripting

• Develop and implement Infrastructure as Code (IaC) tools to automate deployments and reduce manual work.
• Utilize all tools available to write and maintain scripts (Python, Bash, Powershell) to improve system efficiency and consistency

Endpoint Management

• Manage and support laptops desktops, and mobile devices across their lifecycle.
• Utilize endpoint management tools for updates, security compliance, and inventory tracking.
• Ensure device security hardening.

Server Management

• Deploy and support Windows and Linux platforms in physical and virtual environments.
• Manage server infrastructure through patches, upgrades, and the various tools identifying security vulnerabilities and performance issues.
• Manage various virtualization technologies for server implementation (VMware, XCP-ng, XenServer, Harvester)

Collaboration and Support

• Collaborate with cross-functional teams to deploy new software, applications, and updates.
• Assist with root cause analysis and long-term corrective actions for system failures
• Maintain accurate documentation, configurations, changes, and procedures
• Stay up to date with emerging technologies and industry trends, evaluating their potential impact on our infrastructure and recommending strategic enhancements
• Required to be point of escalation for infrastructure items, this may include nights, weekends and holidays
• Respond to telephone calls, emails and tickets with professionalism and courtesy within established response guidelines 
• Responsible for entering time and expenses in CCR systems as it occurs and submitting them for approval by the designated deadline
• Manage performance to achieve expected results
• Exemplify and promote CCR values 
• Must be able to perform role while following client guidelines for access and safety protocols at client job sites
• Perform other duties as assigned
   

Desirable Previous Experience

• Proficiency in infrastructure as code (IaC) tools such as Terraform, Ansible, or Puppet
• Knowledge/Experience with Linux Operating Systems (Ubuntu, RedHat).
• Knowledge/Experience with Windows Operating Systems.
• Knowledge/Experience with SQL databases (MS SQL, MariaDB, PostgreSQL)
• Familiarity with networking & server virtualization technologies (e.g., XCP-ng, VMware, XenServer, Harvester)
• Understanding of cloud computing platforms (e.g., AWS, Azure, GCP) and container orchestration technologies (e.g., Kubernetes, Docker Swarm)
• Strong knowledge of networking concepts, including TCP/IP, DNS, VPNs, and firewalls.
• Familiarity with monitoring and management tools (e.g., N-central, Nagios, Zabbix, SolarWinds).
• Proficiency in scripting languages (e.g., Python, Bash, PowerShell).
• Excellent troubleshooting skills with the ability to analyze complex systems and implement effective solutions
• Ability to work in a fast-paced environment 
• Strong communication skills with the ability to collaborate effectively with cross-functional teams
• Certifications such as AWS Certified Solutions Architect, Certified Kubernetes Administrator (CKA), or Certified Information Systems Security Professional (CISSP) are a plus

Why CCR

CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA.  

Our achievements include: 

• Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.
• Nationally recognized as “Great Place to Work” – 9 years in a row
• 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America
• 13x top 100 listing on MSPMentor 501 internationally
• Nationally awarded Platinum HIRE Vets Medallion 
• 4x TAI IT Service Provider of the Year
  

Learn more about CCR and our values: https://ccr.net/about-us/

CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career. 

Learn about our culture: https://www.greatplacetowork.com/certified-company/1206043