What are the responsibilities and job description for the Collection Specialist position at CCRL by Hunter Financial, LLC?
Job Overview
Collection Specialist
Looking for a company that feels like family? Can you imagine finding that company AND getting in on the ground floor of a fantastic organization?
CCRL is looking for a motivated individual who loves building trustful and long-lasting relationships with customers.
Essential Duties & Responsibilities:
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
Qualifications & Skills:
- Proven experience as a Collection Specialist or similar role
- Knowledge of billing procedures and collection techniques (e.g. skip tracing)
- Familiarity with laws related to debt collection (e.g. FDCPA)
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
- High school diploma
Requirements:
- Customer service experience
- Debt collection is preferred
Benefits:
- Hourly wage $18-$20
- Health insurance
- Dental insurance
- Life insurance
- Vision insurance
- 401(k) with employer match
- Paid time off
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Troy, MI 48083 (Required)
Ability to Relocate:
- Troy, MI 48083: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $20