What are the responsibilities and job description for the Hotel General Manager position at CCS Development?
Job Overview
We are seeking an experienced and dynamic Hotel General Manager to oversee the daily operations of our hotel. The ideal candidate will possess a strong background in hospitality management and demonstrate exceptional leadership skills. This role is crucial in ensuring guest satisfaction, managing staff, and driving revenue growth while maintaining the highest standards of service.
Duties
- Lead and manage all hotel operations, ensuring a seamless guest experience from check-in to check-out.
- Develop and implement effective revenue management strategies to maximize profitability.
- Oversee guest services and maintain high standards of customer service throughout the hotel.
- Manage human resources functions, including hiring, training, and performance evaluations of staff.
- Ensure compliance with health and safety regulations and hotel policies.
- Monitor financial performance, prepare budgets, and analyze financial reports to identify areas for improvement.
- Foster a positive work environment that encourages teamwork and professional development among staff.
- Address guest complaints and feedback promptly to enhance overall satisfaction.
- Collaborate with marketing teams to promote the hotel’s services and offerings effectively.
Qualifications
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong knowledge of revenue management principles and practices.
- Excellent leadership skills with the ability to motivate and develop a diverse team.
- Exceptional customer service skills with a focus on guest satisfaction.
- Proficient in phone etiquette and effective communication skills.
- Familiarity with human resources practices in a hospitality setting is preferred.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Strong organizational skills with attention to detail in managing multiple tasks.
Job Type: Full-time
Pay: $57,387.00 - $60,000.00 per year
Ability to Commute:
- Raytown, MO 64133 (Required)
Ability to Relocate:
- Raytown, MO 64133: Relocate before starting work (Required)
Work Location: In person
Salary : $57,387 - $60,000