What are the responsibilities and job description for the Hardware Support Engineer with Security Clearance position at CCS Global Tech?
Position Title - Hardware Support Engineer
Onsite or Remote – Onsite
Location : Bluffdale, UT
Type of Contract - Full time
Openings – 1
Duration (Months, FTE) – FTE
Clearance - TS / SCI with Full Scope Poly
Onsite or Remote – Onsite
Candidate must have an active TS / SCI with Full Scope Poly (FSP) clearance to be considered for this role. Summary : Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues. Responsibilities : Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues.
Maintains a high level of customer satisfaction by clarifying customer needs and communicating the needs to the customer.
Responsible for hardware support deliverables and acts as collaborator with the ASM for the technical deliverables.
Performs all types of hardware related tasks including installation, configuration, proactive (firmware), and break fix.
Will escalate issues as needed to the customer and according to established procedures.
Integrate technical knowledge and business understanding to create solutions for customers.
Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents
Identify potential escalations and alert management proactively
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
Apply the customer's solutions to meet moderately complex customer needs within area(s) of technical responsibility
Balance internal needs with customer needs within defined parameters.
May identify additional services that could lead to future service revenue growth.
Build strong relationship with management in assigned accounts Education and Experience Required : Bachelor's degree preferred or Associate degree holder (technical field) with 2-3 years working experience in related fields desired.
TS / SCI Clearance with specific polygraph required at time of hire
Must be comfortable working on-site M-F at customer location near Salt Lake City Knowledge and Skills : Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
Broad knowledge of corporate organization, job, and policies.
Communicate tactfully with diplomacy up to senior management levels within an organization.
Active listening skills and ability to adjust messages to audience level.
Problem-solving skills (proactive, reactive and creative).
Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
