What are the responsibilities and job description for the Hardware Support Engineer position at CCS Global Tech?
Job Details
CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.
Job Responsibilities:
- Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues.
- Maintains a high level of customer satisfaction by clarifying customer needs and communicating the needs to the customer.
- Responsible for hardware support deliverables and acts as collaborator with the ASM for the technical deliverables.
- Performs all types of hardware-related tasks including installation, configuration, proactive (firmware), and break fix.
- Will escalate issues as needed to the customer and according to established procedures.
- Integrate technical knowledge and business understanding to create solutions for customers.
- Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.
- Identify potential escalations and alert management proactively.
- Begin to proactively and reactively provide solutions to prevent problems from occurring in the area of responsibility.
- Apply the customer's solutions to meet moderately complex customer needs within area(s) of technical responsibility.
- Balance internal needs with customer needs within defined parameters.
- May identify additional services that could lead to future service revenue growth.
- Build strong relationships with management in assigned accounts.
Education and Experience Required:
- Bachelor's degree preferred or Associate degree holder (technical field) with 2-3 years working experience in related fields desired.
- TS/SCI Clearance with specific polygraph required at time of hire.
- Must be comfortable working on-site M-F at customer location near Salt Lake City.
Skills Required:
- Thorough knowledge of company products and services offerings, company organization, competition, third-party products, and market trends.
- Broad knowledge of corporate organization, job, and policies.
- Communicate tactfully with diplomacy up to senior management levels within an organization.
- Active listening skills and ability to adjust messages to audience level.
- Problem-solving skills (proactive, reactive, and creative).
- Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
- Provide suggestions for operational efficiencies.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
