Systems Support Analyst

Roles/Responsibilities:

• Support project/product implementations for the IT Public Safety Team
• Fire and Police applications include: Everbridge, Securus, NetDMS, TeleStaff, FireRMS, Intime, Tableau, custom applications, etc.
• Interacts with and oversees application vendor activities during system implementations
• Coordinate with customers and other IT divisions on tasks (firewall rules, software/hardware product evaluations, etc.)
• Weekly status reports/timesheets
• Information Security Application Reviews
• Upgrade SQL Database servers
• Application Monthly Maintenance Upgrades/Patches
• Create and update Data Flow Diagrams
• Create and update technical documentation
• Create SSRS reports or Power BI reports
• Migrating custom knowledge

Mandatory Skills:

1. Two (2) years of experience in design, implementation, and support of enterprise-level systems and/or custom software development.
2. Supporting software applications at a technical level
3. Windows System/Server Administration
4. PowerShell for Windows Scripting
5. Process mapping – create Data Flow Diagrams using Visio
6. Technical writing
7. Database tools: (ex: Toad, Microsoft SQL Server Management Tools)
8. SQL query languages
9. Network traffic monitoring tools (ex: WireShark, Fiddler, Fortinet, Splunk)
10. API monitoring\troubleshooting tools (ex: Postman, Swagger, SoapUI)
11. FTP applications (ex: FileZilla, WinSCP, Axway)
12. General understanding of Information Security, Cloud platforms (AWS, AZURE)
13. laptop, desktop, server and mobile device hardware and operating systems
14. Web server software such as IIS, Apache, and Tomcat;
15. principles and practices of systems implementation and software development.
16. Knowledge of firewalls, reverse proxy, and secure access to internal applications
17. troubleshoots and resolves issues with web application accessibility

Desirable Skills:

1. Information Technology related certifications (ex. CompTIA A , CompTIA Security , CompTIA Network , Microsoft 365 Certified Administrator)
2. Browser debugger tools (Chrome or IE’s Developer Tools)
3. Reporting tools (ex: Crystal Reports, SSRS – SQL Server Reporting Services, Power BI, Tableau) etc.
4. Programming languages and development environments such as C#, .NET, AzureDevOps
5. Knowledge in SharePoint creation of pages, lists, etc.