What are the responsibilities and job description for the Lead Field Service Technician position at CCS Presentation Systems?
As a leader in the commercial audio-visual integrator industry, we are your trusted resource for AV products and audio video integration.
Since 1991, CCS Presentation Systems has served customers in corporate, government and education markets. CCS provides full-service integration, installation, training and maintenance of audio and video equipment, including large format LED walls, digital signage, projection, interactive flat panels, room control systems, signal distribution, audio systems, intelligent videoconferencing systems and more.
Description: This position is responsible for the troubleshooting, service and repair of installed AV equipment. This individual will be responsible for processing and tracking DOA equipment, warranty repairs, non-warranty repairs, Service Level Agreements (SLAs) as well as incoming service requests from customers and other CCS departments.
Requirements & Responsibilities:
- Work both independently and with the Service team to troubleshoot audio, video and control systems problems
- Interface with customers before, during and after service is complete
- Provide customer support as needed
- Process and track DOA equipment, warranty repairs and non-warranty repairs
- Work with clients who have Service Level Agreements (SLAs) as well as incoming service requests
- Work within our ERP system to complete tasks
- Learn and work within our departmental process flow
- Update and maintain all project documentation in an accurate and timely fashion
Qualifications:
- 2 years AV industry experience; required
- Crestron Core Certification; required
- QSC Level 1 / Biamp Tesira; preferred
- Dante L1 2; preferred
- Extensive background in A/V system integration design and function
- Experience with Crestron, AMX, QSC and Biamp
- Strong understanding of control systems, video distribution and audio processing
- Extremely detail oriented
- High level troubleshooting & problem-solving skills
- Excellent organizational and communication skills, both written and verbal
- Strong computer skills (Microsoft Office, Word, Excel, PowerPoint)
Job Type: Full-time
Pay: $52,000.00 - $71,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Tucson, AZ 85714: Relocate before starting work (Required)
Work Location: In person
Salary : $52,000 - $71,000
