What are the responsibilities and job description for the Administrative Assistant/Receptionist position at CCS?
Overview
Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.
As the Receptionist,You will be the first point of contact for CCS customers, clients and potential employees. You will greet them, answer their inquiries, and direct them to the appropriate person. You will also perform various administrative tasks, such as scheduling appointments, managing the phone systems, and handling mail and deliveries.
Responsibilities
- Greets all CCS Medical visitors
- Answers and directs incoming phone calls
- Various clerical duties as designated by the Manager
- Provides administrative support to the building, including clerical assistance with rosters, phone lists, voicemail messages, ordering of supplies, mailings and any other special projects
- Schedules meetings on behalf of Management; reserves conference rooms; assists with large meetings (door duty; catering set up; badging, etc.)
- Provides assistance with expense reports (VP level and above)
- Coordinates building decorations for holidays and special events
- Monitors building activities and reports suspicious activity on building grounds
- Maintains a high degree of confidentiality at all times due to access to sensitive information
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
- Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
- Abides by all regulations, policies, procedures and standards
Desired Outcomes
- Maintains positive internal and external customer service relationships
- Maintains open lines of communication
- Plans and organizes work effectively and ensures its completion
- Meets all productivity requirements
- Demonstrates team behavior and promotes a team-oriented environment
- Contributes to the smoth and efficient operation of offices
- Represents the organization professionally at all times
Qualifications
- High school diploma or general education degree (GED), and six months to one year reception experience and/or training, or equivalent combination of education and experience
- Proficient with Microsoft Office (Word, Excel and PowerPoint)
- Good reasoning, multi-tasking abilities and time management
- Maintains a professional, friendly manner at all times
CCS Medical is an Equal Opportunity Employer /Veterans/Disabled
Values
Values
Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.
- Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.
Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.
- Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated.
Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.
- Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.
- CCS Medical and EEOC/AA employer. M/F/D/V
