What are the responsibilities and job description for the Customer Support Technician position at CD Newco LLC d/b/a Curve Dental?
About Flex Dental :
Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex"s Software works directly with Dental Companies located in the United States.
This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service.
Learn more at : https : / / flex.dental
Job Overview :
Product specialist for our applications for dental offices. (Tier 1)
Providing support via chat, email, talk, remote session(s) (multi tasking required)
Day to Day Operations :
Omni-Channel Support (Chat, Phone, and Email)
Internal collaboration with support, training, and billing departments
External collaboration with client"s IT services / third parties
Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)
Individual and Team-Based Problem Solving
Working with Tier 2 / Escalation Support Representative
Connecting to clients via remote software
Required Experience :
Ability to work collaboratively with all team members, including : support, trainers, developers, managers, and administrators.
Ability to multi-task efficiently (providing multi-channel support simultaneously)
Critical thinking / Troubleshooting
Self Manage Workload (Prioritization, Time Management)
Ability to be self-directed, prioritize tasks, and organize overall workload.
Ability to work effectively in a fast-paced environment
Provide accurate and quick support
Preferred Experience :
Technical Support Background (2 years of customer service experience preferred)
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