What are the responsibilities and job description for the Technical Support Representative (Customer Support) position at CD Newco LLC d/b/a Curve Dental?
About Curve Dental :
Curve Dental is looking for a skilled and driven individual to join our team! Curve provides Dental Practices with award winning software and high-level customer support. Our software allows dentists to manage their full business including patient scheduling, billing, imaging and record keeping.
Beyond the day to day business we are committed to building a work environment where diversity, equity and inclusion is the focal point. We value our team"s individual and combined success, and we have fun along the way!
We are looking for more Technical Support superstars who are passionate about software, computers, Star Wars, helping people, and being a hero multiple times every day. Our technicians are lifesavers to our customers, shepherds, if you will, leading them to peace and stability. We value technicians who can contribute positively to our culture and teach us things we didn"t know before.
Does this sound like a description of you? Read on, my friend...
Things we"re looking for in terms of more specific skill-sets and experience :
- At least a high school diploma (or equivalent)
- At least one year of customer service experience in a call center environment
- Experience working in a dental practice is highly preferred, but if you have experience using / supporting an accounting / billing application, that"s just as golden
- Excellent verbal soft skills, and ability to assist all customers with their requests
- Strong working knowledge of hardware, networks, and other generally techy stuff
Things you"ll do as part of Team Superstar :
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