What are the responsibilities and job description for the Client Services Representative position at CD PEACOCK?
The Client Services Representative plays a critical role in ensuring an exceptional experience for CD Peacock’s clients by addressing inquiries, resolving complaints, and providing outstanding support across various channels.
Key Responsibilities:
- Respond promptly to client inquiries via phone, email, online chat, or in person, providing accurate information about products and services.
- Process orders for new or additional products or services with accuracy and efficiency.
- Address client complaints and resolve issues effectively. Escalate more complex matters to the appropriate specialist or department as needed.
- Maintain detailed and accurate client account records, including inquiries, complaints, and resolutions.
- Collaborate with team members and other departments to ensure client needs are met in a timely manner.
- Assist with other duties and responsibilities as assigned to support the team and business operations.
Requirements:
- Excellent communication skills.
- Must always reflect professionalism, honesty and integrity
- Service-oriented mindset with the ability to resolve client concerns professionally and effectively.
- Proficient in computer systems and the ability to quickly learn new software and tools.
- Previous client service experience is required, preferably in a retail or luxury environment.
- Ability to work for extended periods while seated at a desk and using a computer.
- Ability to lift and carry up to 15 pounds as needed.
- Must be able to work (on average) between 35 - 40 hours per week
- Must be fully flexible and available with scheduling and working (when needed) weekends, evenings and holidays
- Must reflect and role model our company's Core Values at all times Ability to thrive in a fast-paced environment
