What are the responsibilities and job description for the Customer Service Representative position at CDA Paving and Concrete Specialties?
Over the past 21 years, CDA has been the first choice in building from the ground up, starting with our employees.
JOB PURPOSE:
We are looking for energic, fun employees to join our growing team. This person will act as a liaison, provide product/service information, answer questions, and resolve our customers' emerging problems accurately and efficiently.
ESSENTIAL FUNCTIONS:
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Generate sales leads
TOTAL REWARDS:
We understand the value of our Team Members and how each and everyone plays such a vital role in the day-to-day success of CDA Paving and Concrete Specialties. Therefore, we look for driven people with strong work ethics, morals, and values. When we find them, we want to keep them. Therefore, we offer competitive rewards compensation.
- Health, Dental, and Vision coverage
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- The Company pays 80% of employee, spouse, and dependents premium
- Three deductible options to choose from (HSA ($5,000), $3,000, & $1,000)
- 401k
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- 4% matching contributions
- Paid time off
- Holiday pay
- Yearly Bonus
CDA Paving and Concrete Specialties is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other status protected by law. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at 208-762-0235
Salary : $18 - $20
