What are the responsibilities and job description for the Enterprise Account Manager position at CData Software?
In the age of digital transformation, data has become increasingly vital to core business operations. But with so many cloud applications and platforms available today, data has become more decentralized than ever.
CData is the real-time data connectivity company. Our easy-to-use integration products allow users to work with their data where, when, and how they need it. With a robust library of real-time data connectors, users can access data from hundreds of applications, tools, and systems - on-premises or in the cloud.
CData is a global company, headquartered in Chapel Hill, NC with about 400 team members worldwide. More than 10,000 organizations rely on CData technologies to overcome data fragmentation challenges and unlock value from diverse, dispersed data assets.
As an Enterprise Sales Account Manager, you will be responsible for managing and expanding relationships with our enterprise-level clients to drive retention, upsell opportunities, and customer satisfaction. Leveraging your strong interpersonal skills and deep understanding of CData's offerings, you will serve as a trusted advisor to our clients, ensuring they maximize the value of our solutions and achieve their business objectives. In this role, you will be charged with identifying and closing sales opportunities with the customer accounts you manage, such as contract renewals, up-sells, and cross-sells. You will carry a growth and renewal quota.
Additionally, you will provide a high level of quality of service to our customers. You will be required to demonstrate solution-selling skills and effectively manage internal relationships with Customer Success and Technical Support departments to ensure complete customer satisfaction and meet sales objectives.
Location(s) : Remote
Key Duties & Responsibilities :
Responsibilities include but are not limited to :
- Serve as the primary point of contact for assigned enterprise accounts, building and maintaining strong relationships with key stakeholders, including C-level executives, decision-makers, and end-users across the customer organization.
- Understand the unique business needs and goals of each client and proactively identify opportunities to expand our solution footprint and drive upsell / cross-sell opportunities.
- Collaborate with internal teams, including Sales Engineers, Customer Success Managers, and Product Specialists, to ensure seamless delivery of services and support to clients.
- Conduct regular business reviews and check-ins with clients to review performance metrics, identify challenges, and present solutions to address their evolving needs.
- Develop and execute strategic account plans to achieve revenue growth, renewal targets, and customer satisfaction goals.
- Accurately forecast your business from top of funnel through closed ACV
- Negotiate contract renewals, pricing agreements, and service level agreements (SLAs) to ensure mutually beneficial outcomes for both the client and CData.
- Track and manage account health metrics, including usage patterns, adoption rates, and customer feedback, to identify areas for improvement and drive customer retention.
- Ensure customer issues are acknowledged and reviewed in a timely manner.
- Ensure all accounts remain in good standing through consistent follow-up and communication.
- Stay informed about industry trends, competitive offerings, and market dynamics to effectively position CData as a trusted partner and advisor to our clients.
Qualifications :
Benefits
CData is not currently registered as an employer in the following states, and therefore, applicants from these states will not be considered : Alaska, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, North Dakota, Nebraska, New Mexico, Nevada, Oklahoma, Rhode Island, West Virginia, and Wyoming.
CData Software is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
