Technical Customer Success Manager

In the age of digital transformation, data has become increasingly vital to core business operations. But with so many cloud applications and platforms available today, data has become more decentralized than ever.

CData is the real-time data connectivity company. Our easy-to-use integration products allow users to work with their data where, when, and how they need it. With a robust library of real-time data connectors, users can access data from hundreds of applications, tools, and systems – on-premises or in the cloud.

CData is a global company, headquartered in Chapel Hill, NC with about 400 team members worldwide. More than 10,000 organizations rely on CData technologies to overcome data fragmentation challenges and unlock value from diverse, dispersed data assets.

The Technical CSM bridges the gap between technical expertise and customer satisfaction, ensuring clients achieve their goals through effective use of the company's products or services. They are responsible for onboarding customers, providing technical guidance, and addressing day-to-day challenges to ensure successful adoption and ongoing value realization. This role involves collaborating with cross-functional teams to resolve issues, deliver product insights, and identify opportunities for account growth. With a balance of technical knowledge and customer relationship management skills, the Technical CSM proactively plays a key role in driving customer satisfaction, retention, and success.

Location(s): Remote

Key Duties & Responsibilities:

Responsibilities include but are not limited to:

• Manage a portfolio of top-tier accounts, focusing on maximizing customer satisfaction and retention. Build strong relationships to help clients achieve their goals with CData products.
• Develop a deep understanding of customer environments and data architecture. Provide expert guidance on best practices, addressing and resolving complex technical issues.
• Act as the bridge between customers and internal teams, ensuring effective communication of feedback, requirements, and use cases to Product, Sales, Support, and Engineering.
• Identify and build expansion opportunities within existing accounts through proactive engagement and demonstrating the value of new features and products.
• Guide customers through the technical setup and adoption of CData products. Conduct training sessions to ensure users leverage our solutions to their full potential.
• Deliver presentations and demos to both technical and business audiences, showcasing the capabilities of our products in live and remote settings.
  
  

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience that provides deep technical proficiency in data connectors, drivers, and tools like those offered by CData.
• Strong knowledge of data connectivity, integration technologies, and related tools (SQL, APIs, ETL, cloud data warehouses). Ability to translate complex technical concepts into actionable insights for customers.
• Experience managing customer relationships with a focus on long-term success and growth. Excellent communication skills, capable of engaging with both technical and non-technical stakeholders.
• Proactively identify and solve customer challenges. Willing to roll up your sleeves to triage and resolve issues as needed.
• Experience providing prescriptive solutions based on best practices and core playbooks. Ability to strategically align customer needs with CData’s solutions.
• Strong organizational skills with the ability to manage multiple projects and accounts simultaneously. Experience with escalation management and delivering results in a dynamic environment.
• Hands-on experience with data and analytics tools (e.g., Tableau, PowerBI, Looker)
• Experience working with API endpoints and authentication protocols for data retrieval and system communication.
• Familiarity with ETL tools like Fivetran, Talend, or Informatica.
• Knowledge of deployment architectures in cloud environments (AWS, Azure, Google Cloud).
  
  

Travel Required: No regular travel is expected

Benefits

• 11 Paid Holidays
• 20 Days of PTO
• Employer-paid Medical, Dental, and Vision plans (100% for employee, 50% for dependents)
• HSA with Company Contribution
• Employee Assistance Program
• 401k with 6% Immediately Vested Company Match
• Professional development opportunities
  
  

CData is not currently registered as an employer in the following states, and therefore, applicants from these states will not be considered: Alaska, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, North Dakota, Nebraska, New Mexico, Nevada, Oklahoma, Oregon, Rhode Island, Vermont, West Virginia, and Wyoming.

CData Software is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state, or local laws.