What are the responsibilities and job description for the Implementation Specialist position at CDK?
Remote - USA
About US
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com
At CDK Global , we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values : Stay Curious , Own It, Be Open , Create Possibilities
Summary
In this role, you'll be the driving force behind our customer's implementation experience. You will be involved in all stages of our implementation process and will influence the dealer's system utilization and their satisfaction with our tools and services.
You will meet with assigned dealership personnel virtually across the U.S, Canada and the Caribbean during discovery phase, QA and a 1-hour walkthrough with the client for our Accounting, Parts, Service, and Sales Solutions.
Ideal candidate has CDK Accounting Software expertise and be able to provide exceptional customer service. Applicant for this position should be empathetic, adoptable with excellent communication skills and interpersonal skills. Be able to influence others through data driven information.
Responsibilities
- Have a complete understanding of the products within the assigned workflow (i.e. parts, service, accounting, sales)
- Queries customer to determine what functionality and configuration will satisfy the customer's business needs and make appropriate recommendations. Involve in Quality assurance and final configuration confirmations as per SLA.
- Consultants resolve issues and / or escalate accordingly. Employ CDK Global implementation processes and procedures
- Proficient at verifying and validating predetermined setup configurations and conversion data to ensure accuracy.
- Conducts status meetings with key customer personnel to review and discuss any open issues such as; software incompatibilities related to their internal workflows, functionality gaps, product change requests, and recap any process changes implemented at the dealership level. An action plan to address open issues should be discussed and finalized with the client during this meeting.
- Demonstrates ability to act as a mentor and help to train new associates or associates new to a product set.
- Monitors and documents associate trainee progress.
- Compliments on-site leadership efforts by directing focus on impactful project specific milestones and deliverables, improving customer experience and overall project quality.
- Performs other related duties as assigned.
Qualifications
Preferred Qualifications
Salary Range : $74,000 - $78,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and / or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to :
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.PandoLogic. Keywords : Implementation Specialist, Location : Montgomery, AL - 36135 , PL : 595806555
Salary : $74,000 - $78,000
