What are the responsibilities and job description for the Customer Success Manager position at CDM Media USA?
CDM Media is an award-winning global B2B technology marketing, events and media firm that specializes in engagement with C-level executives
Our live events/summits, virtual gatherings, digital marketing services, VIP dinners, and other custom marketing services let C-Level executives cut through the noise and get down to business. If you want to be a part of the fastest-growing sector of the global economy, on the cutting edge of the next wave of game-changing technologies and spend your days speaking to the most successful and brilliant executives in their fields, you've come to the right place.
The Customer Success Manager manages relationships with CDM Media’s event program sponsors, and delegates who attend CDM Media’s wide and varied industry events. From the point a sale is finalized, or a delegate attendance is confirmed, the Client Services and Event Management Department works to manage expectations, execute program and event deliverables, and build strong relationships with CDM Media’s growing client base through efficient management. Locations for 2020 events include Stockholm, Amsterdam, Vienna, Paris, Barcelona, Zurich, Brussels, Copenhagen, New York and Chicago.
Key Tasks & Accountabilities:
- Client champion, overseeing and driving their involvement in assigned events.
- Main liaison for clients from contract signature through to event delivery
- Collection of deliverables for sponsors for assigned events, including content for the sessions they will be running and gathering attendee information.
- Collection of meeting selections and creation of personalized client itineraries
- Day to day management of all client relationships for assigned events.
- Successful planning, management and onsite deployment of assigned events.
- Champion of sponsor best practices and briefing of all attending sponsor executives
- Ongoing sales support to the sales team
- Hotel and venue sourcing for assigned events, from RFP phase to contract negotiation
- Successful planning and on-site execution of assigned events from a client services or event management perspective
- Hotel liaison, including management of rooming list, generation of BEOs, and assignment of key concessions
- Attending our events in various locations
Knowledge & Skill Requirements:
- Significant hands-on event management experience
- Creative communication skills – verbally and written
- Sales team support and internal communications
- Strong organization and prioritization skills
- Collaborative team player, strong under pressure but can also work independently where needed
- Must be detail-oriented, organized, and able to manage multiple projects efficiently on different timelines
- Desire to work with a close-knit team in a collaborative setting and independently where necessary
- Comfortable communicating with corporate executives daily
The package includes: -
A very competitive salary
15 days' vacation, plus Winter Holiday vacation days over the holiday season and 9 Federal holiday days
An additional day of holiday for your birthday when it falls on a weekday
Heatlh & Dental benefits
401 (k) plan
Opportunity for both Europe and USA travel
