What are the responsibilities and job description for the Phone Customer Service Representative position at CDS Global, Inc.?
Summary
JOB DESCRIPTION
This role focuses on engaging with customers via inbound phone calls to encourage subscription retention and minimize cancellations. Success in this position relies on excellent communication skills, strong problem-solving abilities, and a customer-focused approach to maintain high retention rates and satisfaction.
The work can be performed remotely or in one of our facilities located in Boone, Des Moines, Tipton or Wilton. The remote option requires a noise-free workspace and high-speed internet.
The Company Offers Computer Equipment And Paid Training.
You must live within the state of Iowa, preference within 60 miles of 1 of our locations.
Skills You Need…
Technical Skills
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.
Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global’s diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.
Post-offer, pre-employment background check(s) conducted on qualified candidates.
EOE, including Disability/Veterans
About Us
Delivering superior business results and customer experiences for more than 45 years. CDS Global is a business process solutions provider that uses the power of data and technology to support client’s entire consumer life cycle. Clients can acquire new consumers, manage their consumer relationships and drive revenue – all in one place.
We manage 200 million consumers for more than 1,000 brands across the globe. Our clients range from single-title magazine publishers and local nonprofits to international media companies and multi-chapter charities.
As a Hearst-owned company, we benefit from the support, stability and vision that comes from their 130-year legacy. This support allows us to invest in technology and resources to support our clients.
When you accept a new job, you're looking for more than a salary. At CDS Global, employee benefits are a significant part of your compensation package. The CDS Global compensation program is designed not only to attract and retain, but also to reward high-performing employees. Employees receive merit increases and may also receive a salary increase when promoted internally.
JOB DESCRIPTION
This role focuses on engaging with customers via inbound phone calls to encourage subscription retention and minimize cancellations. Success in this position relies on excellent communication skills, strong problem-solving abilities, and a customer-focused approach to maintain high retention rates and satisfaction.
The work can be performed remotely or in one of our facilities located in Boone, Des Moines, Tipton or Wilton. The remote option requires a noise-free workspace and high-speed internet.
The Company Offers Computer Equipment And Paid Training.
You must live within the state of Iowa, preference within 60 miles of 1 of our locations.
Skills You Need…
Technical Skills
- Strong computer navigation skills and PC knowledge.
- Passionate about helping others
- Speak in a pleasant tone, retain composure and gain confidence of the customer
- Proficient ability to read, write and speak the English language
- Identify and anticipate customer needs
- Effectively prioritize work time to ensure productivity standards are achieved
- Make customers feel valued and appreciated
- Attitude to thrive in a fast paced, challenging, team-oriented culture
- Customer Service background or experience working with people
- Paid training: April 14- May 2 Monday - Friday 8am - 4pm
- Work Schedule Options: Monday - Friday 7:00 AM-3:00 PM Monday - Friday 8:00 AM-4:00 PM Monday - Friday 12:00 PM-8:00 PM Monday, Tuesday, Wednesday, Friday 11:00 AM - 7:00 PM & Saturday 8:00 AM-4:00 PM Monday, Wednesday, Thursday, Friday 11:00 AM - 7:00 PM & Saturday 8:00 AM-4:00 PM
- Base wage = $14.50
- 2nd Shift = $.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring basis.
- Weekend Shift = $3.75/hour for hours worked between 3am Saturday to 11pm Sunday.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.
Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global’s diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.
Post-offer, pre-employment background check(s) conducted on qualified candidates.
EOE, including Disability/Veterans
About Us
Delivering superior business results and customer experiences for more than 45 years. CDS Global is a business process solutions provider that uses the power of data and technology to support client’s entire consumer life cycle. Clients can acquire new consumers, manage their consumer relationships and drive revenue – all in one place.
We manage 200 million consumers for more than 1,000 brands across the globe. Our clients range from single-title magazine publishers and local nonprofits to international media companies and multi-chapter charities.
As a Hearst-owned company, we benefit from the support, stability and vision that comes from their 130-year legacy. This support allows us to invest in technology and resources to support our clients.
When you accept a new job, you're looking for more than a salary. At CDS Global, employee benefits are a significant part of your compensation package. The CDS Global compensation program is designed not only to attract and retain, but also to reward high-performing employees. Employees receive merit increases and may also receive a salary increase when promoted internally.
- Health Insurance
- Employee Savings Plan - 401(k)
- Life Insurance
- PTO
- Wear jeans every day
- Regular events that bring you and your coworkers together outside the office for fun, informal events
- Free parking
- Discounts available through CDS Global and Hearst, our parent company
Salary : $4 - $75
