What are the responsibilities and job description for the IT System Support Specialist position at CDS LOGISTICS?
Job Details
Job Location
CDS Baltimore - Middle River, MD
Job Category
Information Technology
Description
IT Systems Support Specialist
Title : IT Systems Support Specialist
Department : Information Technology
Position : Full Time
Exempt Status : Non-Exempt Hourly
About CDS Logistics : At CDS Logistics, we are specialists in last mile delivery services for kitchen cabinets, windows, doors, and appliances. We service our customers through a nationwide network consisting of over 80 locations making over 1 million deliveries annually to homes, job sites and retail locations. Our team-oriented approach, together with our proprietary technology, enables us to exceed our customers' expectations.
We are not perfect, but we try to be. We hold ourselves to the highest standards, ensuring every customer is treated with respect and every order handled as if it were our own. We support our team members to ensure their career success with training programs, accessible leadership, and ongoing talent development.
Our Mission : "Creating Customers by Servicing Customers"
Our Guiding Principles :
1. Respect for others
2. Can do attitude
3. Solve customer concerns immediately
4. Treat customer's orders like they are our own
5. Culture of continuous improvement
About the Job
CDS Logistics is seeking a dynamic professional to join our team as an IT Systems Support Specialist in the Corporate Headquarters located in Baltimore, MD. As an IT Systems Support Specialist with CDS Logistics you will ensure the smooth operation of the company's IT systems by providing technical assistance to both internal and external users, managing assets related to barcode scanning and printing, assisting with software implementations, and offering end-user training and support. The critical path for this role includes providing comprehensive support for IT systems, managing software implementations, overseeing asset management, assisting with training development, offering user support, and ensuring system security, all contributing to the smooth functioning of the company's IT infrastructure and operational success. These tasks collectively ensure the effective management and support of the company's IT infrastructure, contributing to its overall operational success. The primary goal of an IT system support specialist is to uphold the seamless functioning of the organization's IT infrastructure, ensuring minimal disruptions, maximal productivity, and alignment with overarching business objectives and to ensure we are driving business results to meet our organizational objectives, mission, vision, and values always ensuring operational excellence.
Successful applicant will be able to :
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers, and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating. Work efforts with other employees and organizations.
Essential Job Functions
Qualifications
Qualifications
Preferred Qualifications
Supervisory Responsibility
There is no supervisory responsibility required in this position.
Competencies
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sit, stand, for 8 hours per day, use hands to finger, handle or feel; and reach with hands and arms. Repetitive motion. Substantial movements (motions) of the wrists, hands, and / or fingers. The employee must occasionally lift, push, pull and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus to perform an activity such as : preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading, typing and use of wrists, hands, and fingers.
Travel
Occasional travel is expected for this position.
Work Environment
This job operates in an office environment. This role routinely uses office equipment such as computers, scanners, copiers, telephones. This position also operates near a warehouse environment, however only trained personally are permitted to access the warehouse environment while observing all safety procedures.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job
