What are the responsibilities and job description for the Help Desk Analyst position at CDW Amplified Services?
Job Details
IT Support Technician
Dallas, TX
4 days per week onsite
Full Time / Contract-to-Hire
CDW is seeking a skilled IT Support Technician to provide both hands-on and remote technical support to our employees. This role is responsible for troubleshooting and resolving a variety of technical issues, ensuring smooth operation of hardware, software, and network connectivity across our organization.
Key Responsibilities
- Provide technical support for end-user devices, including desktops, laptops, tablets, and mobile devices.
- Troubleshoot and resolve hardware and software issues, including break/fix support.
- Support and maintain printers, scanners, copiers, plotters, and other peripherals.
- Diagnose and resolve network connectivity issues, including LAN/WAN, TCP/IP, wireless, and remote access VPN.
- Administer and support Active Directory (AD) and Microsoft 365 applications, including Teams and Outlook.
- Utilize the MS ticketing system to track and manage support requests efficiently.
- Assist users with 3D applications such as AutoCAD, MicroStation, and Bentley software.
- Document technical solutions, best practices, and troubleshooting steps to enhance support efficiency.
- Collaborate with internal IT teams to escalate complex issues when necessary.
- Maintain a high level of customer service and professionalism in all interactions.
Qualifications & Skills
- Experience: 2 years of IT support experience in a help desk or desktop support role.
- Technical Expertise:
- Strong knowledge of Windows 10 & 11.
- Hands-on experience with Microsoft 365 (Teams, Outlook, etc.).
- Familiarity with Active Directory and network troubleshooting (LAN/WAN, TCP/IP, VPN).
- Experience supporting 3D applications such as AutoCAD, MicroStation, or Bentley software is a plus.
Soft Skills:
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service abilities.
- Ability to create and maintain technical documentation.
- Team player with a proactive approach to IT support.
Why Join Us?
At CDW, we are dedicated to innovation, collaboration, and delivering top-tier technical support to empower our employees. We offer a dynamic work environment, professional growth opportunities, and the chance to work with cutting-edge technology.
If you are passionate about IT support and enjoy solving technical challenges, we encourage you to apply!
Apply Today!
