What are the responsibilities and job description for the I.T. Analyst position at CDW Amplified Services?
Job Details
IT Support Specialist
Troy, OH - Onsite
Full Time / W2
CDW has an available opportunity for IT Support Specialist in Troy, OH. This is an excellent opportunity for someone who is passionate about technology and enjoys solving problems while supporting end users. If you are a motivated individual with strong technical skills and a desire to learn new systems, we encourage you to apply!
Key Responsibilities:
Qualifications:
Additional Requirements:
Why Join Us?
If you are a tech enthusiast with a passion for problem-solving and customer support, we'd love to hear from you. Apply now to join our team and take the next step in your IT career!
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Troy, OH - Onsite
Full Time / W2
CDW has an available opportunity for IT Support Specialist in Troy, OH. This is an excellent opportunity for someone who is passionate about technology and enjoys solving problems while supporting end users. If you are a motivated individual with strong technical skills and a desire to learn new systems, we encourage you to apply!
Key Responsibilities:
- Provide desktop support for Windows 10 and 11 operating systems, ensuring efficient and effective resolution of technical issues.
- Support users with O365 standard applications and troubleshoot related problems.
- Assist with network troubleshooting, ensuring seamless connectivity and resolving issues as needed.
- Respond to and manage incoming service requests via ticketing system (ServiceNow, Remedy, Freshworks, etc.)
- Perform basic security-related tasks to ensure system integrity and protect sensitive data.
- Work with Active Directory (AD) for user account management and access control.
- Collaborate with the team to learn and support the ERP system (Epicorp) and SaaS-based Windows solutions.
- Provide customer support, ensuring end-users have a positive experience with IT services.
- Participate in on-call support rotation as required.
- Work on various IT-related projects and contribute to overall IT system improvements.
Qualifications:
- Minimum of 4 years of experience in Information Technology, in roles such as Desktop Support, System Admin, Help Desk, etc.
- Experience with Windows 10 and 11 desktops and O365 standard applications.
- Familiarity with Active Directory (AD) and basic user management tasks.
- Basic understanding of IT security concepts and practices.
- Strong network troubleshooting skills.
- Some experience with mobile devices (not required but a plus).
- Ability to work with a ticketing system (FreshWorks experience is a plus).
- Basic Project Management (PM) skills.
- Strong communication skills and ability to interact with both technical and non-technical users.
- Willingness to learn and grow in your knowledge of technology
- Ability to work independently and as part of a team.
- Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Additional Requirements:
- Must be willing to be on-call to support after-hours needs.
- Must be comfortable supporting end users and customers in a professional and friendly manner.
Why Join Us?
- Opportunity to grow and develop a wide range of technical skills.
- Supportive team environment where you can expand your knowledge across various IT functions.
- Competitive salary and benefits package.
- Great work-life balance with no remote work requirements.
If you are a tech enthusiast with a passion for problem-solving and customer support, we'd love to hear from you. Apply now to join our team and take the next step in your IT career!
???????#dice
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
