Technical Consultant

Title: Technical Consultant
Location: Chicago, Illinois
Type: Contract to Permanent
Job #: 19949

Note: This job is (not) open to C2C or 3rd party candidates.

Position Information: Our client is seeking a talented Technical Consultant.

Responsibilities:

• Estimate, create, and deliver solutions for customers addressing requirements in consideration of process design, ServiceNow technical best practice and standards
• Collaborate and contribute on the creation, deployment and maintenance of technical best practice and standards
• Ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes
• Contribute to the continual improvement of Professional and Managed Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
• Ensure all time is recorded accurately and keep calendar up to date with scheduled activities
• Manage multiple clients after initial project implementation
• Other duties and responsibilities as assigned

Requirements:

• Bachelor's degree, preferably in Computer Science or Information Technology, or equivalent 2 years working in Information Technology
• ServiceNow Certified System Administrator (CSA) plus 1 ServiceNow CIS certification (current or within 6 months of hire)
• Knowledge of ITIL
• Knowledge of technical components such as LDAP, SSL, SAML/SSO and other such technologies
• Experience with web services integrations
• Proven experience as a key technical resource leading the development and delivery of ITSM solutions
• Experience implementing systems using the Scrum methodology
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while aiding in solving business processes and/or technical problems and relay that in English and not just IT jargon
• Knowledge of Web Technologies (XML, HTML, JavaScript, Angular JS, etc.) and working in a SaaS environment
• Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating effective communication skills (written, interpersonal, and presentational)
• Customer centric attitude, ability to deal with cultural diversity Ownership, accountability, and attention to detail in all work efforts
• Maturity, professionalism, and good judgment; ability to excel with minimum supervision
• Ability to make decisions which have significant impact on the department's credibility, operations, and services
• Commitment to customer satisfaction and supports our brand promise and guarantee to always "make it right"
• Willing and able to be on camera for all remote meetings
• Ability to travel at least 10% of the time

Additional Information:
Candidates may need to pass a drug and/or background check.
Send your resume to to get a quick response from one of our onsite recruiters:

COVID-19 Update:

Thank you for your interest in a career with IGNW a CDW Company. We are committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of customers, coworkers and the community.

In alignment with this commitment to safety, IGNW requires all U.S.-based coworkers to be fully vaccinated against COVID-19. The only exceptions to this policy are a documented, legally required medical or religious exemption/accommodation granted by IGNW.

To view other IGNW opportunities please visit

CDW Corporation, a leading multi-brand technology solutions provider to business, government, education and healthcare customers announced it has acquired IGNW! IGNW provides digital velocity solutions including advisory, consulting, development services, and has been a CDW services partner since 2018. IGNW provides services to customers across all cloud platforms including hybrid environments, Google Cloud Platform, Microsoft Azure and Amazon AWS. IGNW is Cisco's leading Digital Solutions Integrator Partner and 2019 Cisco Global Ecosystem Partner of the Year.

WHY IGNW?

So many reasons:

• The recent acquisition by CDW. Press release here .
• IGNW being voted Glassdoor's Best Places to Work in 2020 across the U.S. and eight other countries. See the details here .
• IGNW also earned the Best of Staffing Award for providing remarkable service to job seekers, hiring managers and current contractors. Check it out here !
• We are proud to foster a great team working environment and offer highly competitive compensation and full benefits packages including medical, flexible spending accounts, dental, vision, 401k and more

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.