TECHNICAL SUPPORT SPECIALIST (FRESNO, CA)

Title: TECHNICAL SUPPORT SPECIALIST
Location: Fresno, CA
Type: Contract
Job #: 19968

Note: This job is (not) open to C2C or 3rd party candidates.

Position Information: Our client is seeking a talented TECHNICAL SUPPORT SPECIALIST.

Responsibilities:

• Provide technical support for hardware, software, and network-related issues to end-users.
• Troubleshoot and resolve PCs, printers, mobile devices, and other IT equipment.
• Install, configure, and update software applications as needed.
• Manage user accounts and permissions in Active Directory.
• Assist with database queries and reporting using SQL.
• Generate reports and data visualizations using Power BI.
• Document troubleshooting steps and solutions in the IT knowledge base.
• Collaborate with IT teams to implement system updates and security measures.
• Provide remote and in-person support to employees.

Requirements:

• 1-3 years of technical support experience or equivalent IT-related experience.
• Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts.
• Experience with troubleshooting hardware and software issues.
• Familiarity with Active Directory for user account management is a plus.
• Basic knowledge of SQL for database querying and reporting.
• Experience with Power BI for data analysis and visualization is a plus.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Additional Information:
Candidates may need to pass a drug and/or background check.
Send your resume to to get a quick response from one of our onsite recruiters:

COVID-19 Update:

Thank you for your interest in a career with IGNW a CDW Company. We are committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of customers, coworkers and the community.

In alignment with this commitment to safety, IGNW requires all U.S.-based coworkers to be fully vaccinated against COVID-19. The only exceptions to this policy are a documented, legally required medical or religious exemption/accommodation granted by IGNW.

To view other IGNW opportunities please visit

CDW Corporation, a leading multi-brand technology solutions provider to business, government, education and healthcare customers announced it has acquired IGNW! IGNW provides digital velocity solutions including advisory, consulting, development services, and has been a CDW services partner since 2018. IGNW provides services to customers across all cloud platforms including hybrid environments, Google Cloud Platform, Microsoft Azure and Amazon AWS. IGNW is Cisco's leading Digital Solutions Integrator Partner and 2019 Cisco Global Ecosystem Partner of the Year.

WHY IGNW?

So many reasons:

• The recent acquisition by CDW. Press release here .
• IGNW being voted Glassdoor's Best Places to Work in 2020 across the U.S. and eight other countries. See the details here .
• IGNW also earned the Best of Staffing Award for providing remarkable service to job seekers, hiring managers and current contractors. Check it out here !
• We are proud to foster a great team working environment and offer highly competitive compensation and full benefits packages including medical, flexible spending accounts, dental, vision, 401k and more

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.