What are the responsibilities and job description for the PM Service Coordinator position at CEC Branding?
In 1952, Columbus Equipment Company was founded by Bill Early, who was known around the world as a legend – a true innovator in the heavy equipment industry. Recognized today as Ohio's Dependable Dealer, the company's commitment to employees and unmatched reputation for product support excellence extends across the State of Ohio, as well as the Midwest region.
Remaining a family owned business, Columbus Equipment has expanded into ten locations and continues to be committed to being the best—the best equipment, the best product support, the best customer service, and the best overall experience when it comes to purchasing heavy equipment.
We realize that our employees are our most important resource, and that our customers are our most important asset. At Columbus Equipment Company, our customers are our first priority, and we are looking to add team members that will help us build partnerships that will foster success.
Whether you're looking to embark upon a new career or bring a wealth of experience to the table. Columbus Equipment Company is offering attractive benefit packages and compelling career tracks to those in search of a position within our company including, but not limited to:
- Health dental and vision insurance
- 401K
- Vacation and PTO
- STD, Life, and Disability Insurance
- Paid Holidays
- Tailored Training
- Tuition Assistance/Reimbursement
- Succession Pathway
Responsibilities and Duties
- Responsible for the work order process. This includes but is not limited to; opening and closing work orders, posting labor hours, posting mileage, and writing clear and accurate descriptions of work performed.
- Ensure that parts, labor, core charges, and other expenses are correct and adequately charged to the work order and internal account.
- Review completed work orders to ensure proper invoicing.
- Submit completed Warranty work orders to the corporate warranty manager or related systems that require minimal changes and adjustments before claim submittal with all supporting documents.
- Must communicate with technicians and management on missing information needed to perform work order maintenance.
- Analyze work in progress (WIP) data sheet for aged work orders that needs to be finalized.
- Scan into Doc records all closed work orders.
- Work with other coordinators and team members to process work orders to close.
- Work with the Centralized PM Manager and CEC management to continuously improve processes and procedures. Provide constructive feedback and suggestions for improvement.
- Perform various administrative assistant duties including, but not limited to, scanning, faxing, filing, mail sorting and delivering, and other related tasks.
- Performs other duties as assigned by the Centralized PM Manager.
Qualifications
- 2-year College degree, Vocational school graduate, or equivalent experience.
- Valid driver’s license and a safe driving record.
- Excellent written and verbal communication skills, demonstrating and stating facts to all stakeholders.
- Proficient usage of PC hardware/Software (Windows, MS Word, MS Excel, MS Outlook, MS PowerPoint).
- Ability to adapt to new software and systems.
- Working knowledge of Manufacturers’ products (specifications, applications, operations, and structures).
- Understanding of Manufacturers’ Service Policy and Procedure Manuals
- Detail oriented, organized, and responsible. Must be able to pass a Pre-Employment Criminal Background screening and DOT Drug Test.
Physical Requirements
- Must be able to adhere to prolonged periods of sitting at a desk and working on a computer.
- Must be able to speak and write English and hear to communicate.
- Must be able to lift to 15 pounds occasionally.
- Must be able to use hands to operate office equipment.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
