IT Support Technician

Description

Are you passionate about technology, problem-solving, and helping others? Do you have a drive to grow your skills and make an impact in the tech industry? CEC, one of the nation's top specialty subcontractors, is experiencing rapid growth and is looking for motivated, talented, and creative individuals—especially women in IT—to join our team. We encourage recent graduates with at least 2 years of hands-on experience to apply for this exciting role, where you'll work with a supportive team in an environment designed to elevate your career.

Position Overview

As an IT Support Technician at CEC, you’ll deliver professional, courteous customer service and technical support to our team members, both onsite and remotely. You’ll play a vital role in resolving hardware and software issues, ensuring a smooth and productive experience for our corporate users.

What You’ll Do:

• Provide friendly, efficient phone and desk-side support for technical issues involving computers, software, peripherals, and networks.
• Manage user access, including password resets and permissions, to ensure secure and easy access to company resources.
• Serve as the first point of contact for troubleshooting desktop hardware, software, and printer issues.
• Develop expertise in our business applications, providing first-level support to a diverse user base across the company.
• Install, upgrade, and relocate workstations, printers, and other devices to support our growing operations.
• Identify, troubleshoot, and resolve a range of desktop and network issues, escalating when necessary.
• Document activities and solutions in our tracking system for accurate and efficient resolution.

Your Impact:

By joining our IT team, you’ll directly contribute to the seamless operation of our tech infrastructure, empowering employees to work efficiently and effectively. You’ll gain valuable experience in a supportive environment that values innovation, creativity, and professional development.

Qualifications

Education and Experience

• Associate’s degree in Computer Science, Engineering, or related field preferred.
• 2-4 years of experience performing level one help desk support working as part of a corporate help desk/IT team.

Required Skills, Knowledge, and Abilities

• Basic Technical Certification (A , networking, MCP, etc.)
• Keen interest and ability to learn new software and hardware Advanced knowledge of desktop computer hardware and software, including Microsoft Office - experience with a variety of platforms and systems including, MS Windows 10 and Citrix.
• Establish and maintain effective professional working relationships with co-workers at every level of management.
• Present a professional image as a representative of the Company.
• Enforce Information Technology company policies and procedures for all employees.
• Problem Solving/Analysis
• Technical Capacity
• Communication Proficiency
• Time Management

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Requires mobility within an office environment.
2. Regularly required to talk and hear. Effectively communicate with others both written and orally, including using the telephone.
3. Prolonged periods sitting at a desk and working on a computer.
4. The employee may be required to walk; reach with hands and arms; and bend.
5. May be required to stoop, kneel, and crouch.   Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. 
6. Possess good hearing, normal or corrected.
7. The employee must be able to regularly lift and/or move up to 10 pounds, lift and /or move up to 50 pounds. The employee may be required to climb stairs. Must be able to work 8 hours a day, 40 hours per week, and overtime as required and night or weekend shifts, as needed.

CEC Companies is an Equal Opportunity Employer committed to diversity in our workforce. It is our policy to attract and retain the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, age, disability, status as a military veteran, or any other status protected under federal, state, or local law.  Diverse candidates are encouraged to apply.