What are the responsibilities and job description for the BDC Business Development Coordinator position at Cecil Atkission Motors - Burnet?
CECIL ATKISSION MOTORS - Internet / Business Development BDC Representative
Are you high energy? Do you love talking with people? Are you competitive in nature and love a constant challenge? If so, we are looking for you!
Call center or prior BDC / internet team experience is highly preferred, but not required.
Job Responsibilities :
- Ability to focus daily on getting customers into the door for our sales team by setting appointments, and then maintaining contact with that customer to ensure they show up for their appointment
- Ability to make 150 contacts daily by following a clear daily process consistently
- A strong sense of organization and motivation to succeed
- Work closely with the sales staff to implement success with transitioning customers from online inquiries to our store to meet with our knowledgeable staff
- Maintain a high level of accountability for the process to ensure maximum efficiency
- Ensure the dealership meets its goals for unit sales, gross profit margins, and profit margins for the used vehicle sales department
- Apply leadership skills to enable all employees to achieve the most success they can in a positive environment of team work
- Strengthen and enhance dealership’s position in the community
- Monitoring and evaluating Inbound and Outbound sales BDC performance, providing learning or coaching opportunities, and taking corrective action, if necessary
- Maintains discretion and confidentiality in all areas pertaining to system security, customers data, and proprietary information
- Ensuring our sales associates understand and comply with all call center objectives, performance standards, and policies
- Able to drive team performance to achieve department and individual metrics
- Answering sales associates questions regarding best practices or difficult calls
- Expected to acquire detailed knowledge of Automotive scheduling systems and in-house software
- Ability to work independently as well as an active participant in a team
- Ability to multitask and remain calm under pressure, especially during peak times
- Manage our team to drive appointments from Web Leads and Incoming Sales calls during peak times
- Offers new ideas and suggestions for improvement
- Understands and embraces the business and call center operations strategic direction
- Commitment to performance excellence
- Is organized and passionate about their impact on the Company
Job Requirements :
Benefits :
