Job Description
Job Description
The Service Advisor at Cecil Atkission Motors Burnet plays a pivotal role in delivering exceptional customer service and ensuring the seamless execution of service labor and parts purchases. By adhering to Cecil Atkission Motors Burnet's processes, the Service Advisor contributes to long-term customer satisfaction and retention.
Core Responsibilities :1. Greet customers warmly, record concerns accurately, and generate precise work orders.
2. Monitor the status of open repair orders, keeping customers and technicians informed of progress.
3. Acquire the necessary training to understand warranty coverage for each franchise.
4. Initiate regular contacts with previous customers, scheduling appointments for maintenance.
5. Notify customers when ordered parts arrive and coordinate appointment schedules.
6. Assist the cashier in closing tickets and notifying customers when vehicles are ready for pickup.
7. Explain repair order charges to customers and promptly report service issues to the service manager.
8. Strive to meet management's benchmarks for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores.
9. Enforce safety precautions within the work area.
10. Perform other responsibilities as assigned.
Minimum Qualifications :High School EducationPrevious sales experience preferredValid driver’s license with the ability to maintain a clean driving recordKnowledge, Skills, and Abilities :Excellent interpersonal, time management, and organizational skillsAbility to identify and achieve targeted goalsStrong written and verbal communication skillsCapability to work well independently or as part of a teamProficiency in responding to inbound and outbound phone callsAttention to detail, professional demeanor, and a positive attitudePhysical Requirements :Ability to stand, walk, talk, or hear regularlyFrequent sitting, using hands to finger, handling or feeling, reaching with hands and arms, climbing or balancing, and stooping, kneeling, or crouchingRegular lifting and / or moving up to 25 pounds.Specific vision abilities, including close and distance visionExposure to loud noises; ability to locate and discriminate sounds in a loud environmentMust pass a drug / alcohol urinalysis and drive a vehicleWorking Conditions :Frequent exposure to outside weather conditions; occasional exposure to fumes or airborne particles, extreme cold, and extreme heatModerate noise level in the work environmentRoutine use of standard office equipmentThis position may occasionally require extended work hoursJob Type :Full-timePay :5,000 per monthBenefits :401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insuranceShift :10-hour shiftLicense / Certification :Driver's License (Required)Work Location :One locationNote : The above description is intended to convey the general nature of the work performed and is not exhaustive of all responsibilities, duties, and skills required for this position.
