What are the responsibilities and job description for the Courier Support position at Cecilian Bank?

Job Title : Courier Support

Reports to : Security Officer

Status : Full-Time, Non-Exempt

Department : Hillcrest

JOB SUMMARY : Accurate and timely management of cash system for business customers and banking centers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Order sufficient funds from the Federal Reserve Bank to meet the needs of the banking centers and business customers
Verify coin and currency received from customers, banking centers and Federal Reserve Bank.
Deposit money into the appropriate accounts for customer credit
Receive coin and currency orders via fax and scan into system.
For auditing purposes, make folders on the bank's computer network for businesses and banking centers currency requests
Prepare coin and currency orders for couriering to the business or banking center requesting the money
If an outage is found, follow procedures to call or email the business to make them aware of the outage and to make appropriate changes.
Fill change order requests on a daily basis.
Notify courier if any changes to the route are needed.
Perform daily maintenance on machines to ensure proper functioning
Correctly operate currency machines, and use coin machine to box all bagged coin.
Strap all currency and stamp with current day for shipment to the Federal Reserve Bank
Bag currency for shipment to the Federal Reserve Bank
Fill the ATM and cases once a week with currency to be disbursed for customer use.
Balance the vault, ATM, teller drawer and FMS account on a daily basis, and if necessary, find any outages and make any necessary corrections
Communicate with customers and banking centers on a daily basis.
Dispose of customer deposit bags properly.
Complete deposit book and general ledger tickets for shipment and receipt of coin and currency received.
Complete general ledger tickets for money shipped to banking centers
Order and exchange foreign currency for customers. Debit accounts when received. Ship to Banking Centers.
Order supplies needed for Courier Support Center.
Fill orders for Marketing Supplies and send to Banking Centers.
Complete Excel worksheets for change order requests.
Comply with and assist others in complying with all relevant laws, regulations and policies.
Compliance with Bank Secrecy Act regulations as it pertains to the functions of this position

ADDITIONAL DUTIES AND RESPONSIBILITIES

Fully understand the functions of the currency and coin machines and troubleshoot problems that occur

Responsible for maintaining individual P.E.P. monthly.

Assist the bank in efforts to obtain and retain customers

Conduct duties and responsibilities in a manner that supports the bank's profitability goals, including helping the bank not to lose money and helping the bank save money by improving job processes and achieving operational excellence

Adequate cross training of all job duties have been considered.

Other duties as assigned by Management

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of banking laws and regulations as they pertain to this position

Knowledge of core processing system

Working knowledge of Microsoft Office products and effective computer skills

Ability to deal continuously with confidential information and to work under deadlines

Strong organizational skills and accuracy

Self-starter and have the ability to research and stay current on banking laws

Ability to read and interpret documents such as policy and procedure manuals

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Good oral, written and human relations skills.

Good attention to detail and ability to deal tactfully with customers, both external and internal.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

In order to successfully perform the essential functions of this position :

The employee is regularly required to talk or hear. The employee frequently is required to walk; stand; sit; and use hands to finger, handle, or feel and reach with hands and arms to lift and / or move up to 50 pounds. The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

EDUCATION AND EXPERIENCE

High school diploma or general education degree (GED) required

Previous teller experience preferred

EQUAL OPPORTUNITY EMPLOYER VETERANS / DISABLED

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