What are the responsibilities and job description for the Technical Support Analyst position at Cecilian Partners?
Job Description
Job Description
Salary :
Job Requisition | Technical Support Analyst
- About Cecilian. -
Founded in 2019, Cecilian Partners is a growth-stage proptech firm transforming residential real estate development with unique, end-to-end digital solutions. The company sells a suite of software products for homebuilders, community developers, and HOAs that modernize operations and elevate the homebuying experience.
From land management in LotVault, to an ERP solution in The XO and a world-class resident lifestyle app in Customer Blueprint, Cecilians products span the new home category from raw land to active residents. Today, Cecilian Partners works with over 160 customers and 2000 end users across the country, with clients including Brookfield Residential, Lennar, Hillwood Communities, Howard Hughes Corporation, Tavistock Development Company, Lakewood Ranch and Hines.
From making the 2024 Inc. 5000 list to winning multiple culture awardsincluding Best Places to Work from Inc. and the Philadelphia Business Journal, Fast Companys Best Workplaces for Innovators, and the Will Reed Top 100the Cecilian team is working tirelessly to raise the bar in residential real estate tech. Backed by Resolve Growth Partners, Perot Jain, Ben Franklin Technology Partners, and Land Advisors Organization, the firm has raised over $18MM since inception, averaging more than 30% revenue growth YOY.
Job Description : We are seeking a skilled and client-focused Technical Support Analyst to join our team. In this role, you will be responsible for troubleshooting client issues, managing feature requests, and ensuring timely and accurate ticket submissions. The ideal candidate will be detail-oriented and capable of handling multiple client accounts with a focus on delivering excellent service.
Key Responsibilities :
Qualifications :
Skills :
remote work
