What are the responsibilities and job description for the Inside Sales Representative position at CECO Environmental?
Job Summary:
All KB Duct Inside Sales employees are responsible for providing “Best in Industry” customer service to our distributors. This involves prospecting, qualifying, closing and maintaining communications with KB Duct customers. He/she must be able to learn the basics of duct system design and product specifications and benefits. The successful candidate must also have strong organizational skills as he/she will manage jobs after outside sales has landed them.
This role will assist customers over the phone, internet, email or in person with orders, quotations and product questions. Attention to detail is required to enter complex orders accurately into our system and tracking them to completion.
The major responsibilities of the position are listed below. To perform the job successfully, an individual must be trainable to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Your Responsibilities Will Be:
Required Qualifications:
Required Knowledge, Skills, and Abilities:
Knowledge:
Skills:
Abilities:
ADA Requirements:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job requires sitting, standing, bending, lifting.
Positions in this function typically require typing, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
We Offer:
We provide a variety of medical insurance plans, with dental and vision coverage, Employee 401(k), tuition reimbursement, and much more.
At CECO, we are committed to a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
ABOUT US
CECO’s Commitment to Our People
At CECO, our people are at the center of everything we do. Whether you’re a professional looking for a career change, an undergraduate student exploring opportunities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with CECO.
ABOUT CECO
CECO Environmental is a leading environmentally focused, diversified industrial company whose solutions protect people, the environment, and industrial equipment across the globe, serving a broad landscape of industrial air, industrial water and energy transition markets.
We serve these markets and our global customers through our key business segments: Engineered Systems and Industrial Process Solutions. Learn more about CECO by visiting About Us.
Equal Opportunity Employer
CECO is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: hr@OneCeco.com.
CECO is a leading, environmentally focused diversified industrial company, delivering innovative solutions that protect people, the environment, and industrial equipment worldwide. With more than 150 years of history and deep application expertise, CECO serves a broad range of industries, including air, water, and energy transition markets. Our legacy began in 1869 with the founding of the Dean Brothers Pump Company, addressing high-temperature pumping challenges. A century later, Claremont Engineering was established, evolving into CECO Environmental. Today, CECO proudly encompasses over 20 trusted brands, each committed to providing solutions that safeguard people, the environment, and industrial operations.
As part of the CECO Environmental family of brands, Kirk & Blum plays a critical role in delivering specialized air solutions that protect both people and the environment. By joining our team, you’ll contribute to our shared mission of protecting global industrial operations and shaping the future of environmental stewardship.
As part of the CECO Environmental family of brands, Kirk & Blum plays a critical role in delivering specialized air solutions that protect both people and the environment. By joining our team, you’ll contribute to our shared mission of protecting global industrial operations and shaping the future of environmental stewardship.
All KB Duct Inside Sales employees are responsible for providing “Best in Industry” customer service to our distributors. This involves prospecting, qualifying, closing and maintaining communications with KB Duct customers. He/she must be able to learn the basics of duct system design and product specifications and benefits. The successful candidate must also have strong organizational skills as he/she will manage jobs after outside sales has landed them.
This role will assist customers over the phone, internet, email or in person with orders, quotations and product questions. Attention to detail is required to enter complex orders accurately into our system and tracking them to completion.
The major responsibilities of the position are listed below. To perform the job successfully, an individual must be trainable to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Your Responsibilities Will Be:
Maintain, develop and expand relationships with existing customer portfolio in conjunction with the Outside Sales team. Typically, the Outside team lands new distributors and the Inside Sales Managers are responsible for servicing, maintaining and growing business with those customers.
Perform basic duct system design using proprietary CAD tools.
Serve as a subject matter expert for KB Duct Products.
Handle technical support questions from new and existing customers.
Provide customer support via email and by phone.
Consult with customers on current and future projects.
Utilize Salesforce.com to track the sales pipeline to meet and exceed sales targets.
Quote prices and manage quote follow-up activities.
Coordinate the fulfilment of customer requirements (technical support, training, sales collateral, etc.).
Develop and maintain a thorough knowledge of products and services to provide accurate and detailed information to customers.
Required Qualifications:
Associates Degree in Business, Communications or an Industrial Field or 2 years of experience in industrial sales.
Strong computer skills including Microsoft office and the ability to learn proprietary design and order entry systems.
Required Knowledge, Skills, and Abilities:
Knowledge:
Project Management - Ability to manage projects that include standard parts, custom parts, shipping and installation instructions. Must also have strong “Commercial Awareness” or ability to balance customer needs, technical requirements, and CECO profitability goals.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Skills:
Persuasion - Persuading others to change their minds or behavior.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking - Talking to others to convey information effectively.
Coordination - Adjusting actions in relation to others' actions.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Personable and Optimistic - the ability to develop close relationships with customers.
Abilities:
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension - The ability to read and understand information and ideas presented in writing.
Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
Speech Clarity - The ability to speak clearly so others can understand you.
ADA Requirements:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job requires sitting, standing, bending, lifting.
Positions in this function typically require typing, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
- Office environment; constant mental and/or visual attention; the flow of work requires focused, detailed attention while working at a computer monitor.
The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of the job.
Compliance with company attendance standard. Work hours may vary during peak production cycles.
We Offer:
We provide a variety of medical insurance plans, with dental and vision coverage, Employee 401(k), tuition reimbursement, and much more.
At CECO, we are committed to a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
ABOUT US
CECO’s Commitment to Our People
At CECO, our people are at the center of everything we do. Whether you’re a professional looking for a career change, an undergraduate student exploring opportunities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with CECO.
ABOUT CECO
CECO Environmental is a leading environmentally focused, diversified industrial company whose solutions protect people, the environment, and industrial equipment across the globe, serving a broad landscape of industrial air, industrial water and energy transition markets.
We serve these markets and our global customers through our key business segments: Engineered Systems and Industrial Process Solutions. Learn more about CECO by visiting About Us.
Equal Opportunity Employer
CECO is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: hr@OneCeco.com.
