Guest Relations Team Member

Six Flags Entertainment Corporation is the world’s largest regional theme park company with over 26 parks across North America. For more than 55 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags New England is to create fun and thrills for all ages.

As a Guest Relations Team Member at the Coaster Capital of New England…

You’ll contribute to our mission by:

• Talking with guests and addressing questions and concerns regarding park policies and procedures
• Resolving guest complaints in a friendly and professional manner
• Assisting guests with lost or misplaced season passes and operating the Six Flags Season Pass database
• Completing all required paperwork accurately
• Providing local area information and directions to guests
• Assisting with VIP Tours
• ­­­­­­­­­­­­­­­­­­­­­Enforcing all Six Flags New England policies
• Assisting in other areas of the Admissions department, including ticket taking, ticket selling, season pass processing, and toll operations
• Performing other incidental and related duties as required and assigned
  
  

You’ll do it with your:

• Strong written and verbal communication skill in English
• Analytical problem-solving skills
• Positive attitude
• Superior phone etiquette
• Ability to work independently with little supervision
• Proficiency in computer skills including but not limited to Microsoft Office Programs and ability to learn new computer systems quickly
• Sense of fun!
  
  

You’ll know you’re ready if you are:

• Willing to work in a high performance team environment
• Willing to work a flexible schedule, including evenings, weekends, and holidays
• Able to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time, lifting, working at heights, etc.
• Able to communicate effectively in the English language, including the ability to read, speak, and understand the English language
• 18 years old or older
  
  

What You’ll Get:

• Free admission to Six Flags parks
• Complimentary day tickets and season passes for friends and family
• Scholarship opportunities
• Exclusive employee rewards and events like ride nights and picnics
• Discounts on food and merchandise while visiting as a guest, and additional discounts though our Perk Spot program
• 401K for eligible employees
  
  

Note: This job description is not intended to be all inclusive. Team Members may perform other related duties as required, meeting the on-going needs of the company.

As a company that welcomes millions of guests to our parks annually, Six Flags Entertainment Corporation is committed to fostering a workplace culture in which diversity, equity, and inclusion are embraced and promoted. We strive to create a sense of belonging, where our associates and guests are treated with respect and made to feel welcome. We aim to create a culture where our differences are celebrated, recognizing that the best ideas are born from opportunity and that each of us can contribute meaningfully when included in the conversation.

At Six Flags Entertainment Corporation, our team has helped us become a world leader in creating FUN experiences for all. More than 28 million guests visit us every year, enjoying our regional amusement park and waterparks along with our resort, hotel, and recreational properties. Within a creative, supportive work culture that celebrates our differences, our team members make sure that every individual is treated with respect and made to feel welcomed. In our parks and on our team, everyone contributes meaningfully and wholeheartedly to the FUN!

Six Flags New England is an Equal Opportunity Employer and supports a Drug Free Workplace

If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply"

• Can you provide legal documentation establishing your identity and eligibility to be legally employed in the United States?
• Are you able to perform the essential functions of the job for which you are applying with or without reasonable accommodation?
• Within the last 90 days, can you state that you have not used illegal or social drugs (excluding marijuana), such as MDMA (Molly), cocaine and crystal methamphetamine?
• I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide.