What are the responsibilities and job description for the Sr. Platform Product Manager (Communications) position at Cedar Inc.?
Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar's mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a "one-size-fits-all" approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
The Role
Patient communications are at the core of our mission-every email, text, and letter we send shapes how patients begin engaging with their care. However, our current communications infrastructure is rigid and difficult to scale, requiring significant effort for customization and slowing innovation. To support our growth, we need a configurable and developer-friendly platform that empowers teams to build seamless, personalized patient experiences on top of it.
We're looking for a strategic and technically fluent Sr. Platform Product Manager to own and evolve Cedar's communications infrastructure-from the core engine to downstream logic, vendor integrations, and customer-facing functionality. Your mission will be to make our platform scalable and configurable, enabling teams to deliver more personalized, flexible, and impactful patient communications, while also unlocking new opportunities for business expansion.
This is a high-impact, high-visibility role with direct exposure to executive leadership. You'll partner with a staff engineer on system architecture and collaborate across engineering, product, operations, and vendor teams to ensure Cedar's communications remain efficient, adaptable, and best-in-class.If you thrive at the intersection of technical system design and real-world business impact-balancing deep architectural thinking with user-facing applications-this role is for you.
Responsibilities
- Define and drive the product vision, balancing technical scalability and business impact.
- Enhance the communications engine for better automation, personalization, configurability
- Expand platform capabilities including downstream logic and and new client-facing applications
- Streamline developer workflows in collaboration with product, engineering, and operations teams
- Develop and own success metrics to measure platform performance and business impact
- Manage vendor relationships-optimizing costs, performance, and reliability.
- Advocate for platform needs with executive leadership, influencing key investments and strategy.
- Ensure seamless adoption, driving usability and integration across Cedar's ecosystem.
Required Skills & Experience
Bonus Qualifications
Compensation Range and Benefits
What do we offer to the ideal candidate ?
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
As of November 2024, Cedar is engaging with 30 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
Salary : $164,050 - $193,000
