Front Desk Representative

Cedar Lodge & Settlement: Cedar Lodge & Settlement is nestled in the heart of Wisconsin Dells, offering guests a tranquil escape surrounded by the natural beauty of the Wisconsin River. Our lodge features cozy accommodations, modern amenities, and breathtaking views, providing guests with an unforgettable experience.

Job Description: We are seeking a friendly and organized individual to join our team as a Part-Full Time Front Desk Reservationist. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer service and smooth operations at our lodge.

Responsibilities:

1. Guest Reception: Greet guests warmly upon arrival, provide information about the lodge's facilities and services, and assist with check-in and check-out procedures.

2. Reservation Management: Handle reservation inquiries via phone, email, and in-person, and assist guests with booking accommodations according to their preferences and needs. Update reservation system accurately and promptly.

3. Customer Service: Respond promptly and professionally to guest inquiries, concerns, and requests, ensuring their satisfaction throughout their stay.

4. Administrative Tasks: Perform general office duties such as answering phones, responding to emails, filing paperwork, and maintaining cleanliness and organization at the front desk area.

5. Cash Handling: Process payments for reservations, handle cash transactions accurately, and maintain proper documentation of financial transactions.

6. Collaboration: Work closely with other departments such as housekeeping and maintenance to ensure seamless communication and coordination for guest satisfaction.

Requirements:

1. Excellent Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with guests and colleagues.

2. Customer-Service Oriented: A friendly and courteous demeanor with a genuine desire to assist guests and provide exceptional service.

3. Organizational Skills: Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.

4. Attention to Detail: Accuracy in handling reservations, processing payments, and maintaining records is crucial to ensure a smooth guest experience.

5. Computer Proficiency: Basic knowledge of reservation systems, Microsoft Office Suite, and ability to learn new software quickly.

6. Flexibility: Willingness to work evenings, weekends, and holidays as needed.

7. Previous Experience: Prior experience in customer service, hospitality, or front desk operations is preferred but not required. Training will be provided.