What are the responsibilities and job description for the Front Desk Agent - Sawmill Creek Resort position at Cedar Point Amusement Park?
Overview:
$16.00/hour
Ages 18
At Cedar Point, work is FUN! Working as a Front Desk Agent means you will provide exceptional service to all guests staying at Sawmill Creek.You’ll also…
$16.00/hour
Ages 18
At Cedar Point, work is FUN! Working as a Front Desk Agent means you will provide exceptional service to all guests staying at Sawmill Creek.You’ll also…
- Contribute to an amazing guest experience at Sawmill Creek.
- Greet every guest with a positive attitude and smile, assist guests with check-in and check-out, collect payments, sell tickets to Cedar Point and various other add-ons, answer questions in person and over the phone.
- Learn and utilize the hotel Property Management System.
- Ability to maintain guest information, including credit card information, in a secure and confidential manner.
- Ability to check guests into and out of the hotel, sell tickets, and answer guest questions.
- Ability to solve guest related concerns in a positive and professional manner. Maintain open communication with other shifts and the Front Office Manager.
- Provide guest service according to Cedar Fair standards when serving the guest or working with subordinates.
- Maintain cleanliness and safety in assigned work area and perform all duties in compliance with Cedar Fair Safety Guidelines.
- Meet Cedar Fair's attendance requirements. Other duties may be assigned.
- Charismatic attitude
- Ability to learn and use the hotel Property Management System (Opera)
- Ability to work days, nights, weekends, and holidays to meet business needs
- Ability to stand for long periods of time
- Ability to pass a mandatory (or random) drug test, per Comany Policy, unless prohibited by state or provincial law
- Ability to pass a background check, if 18 years of age or older
Salary : $16
