What are the responsibilities and job description for the Resorts Contact Center Agent position at Cedar Point?
Overview : 14.25 / hour
Ages 18 . Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio.
The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.
Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
Ensure guest information is entered accurately.
Enter and maintain credit card details in a secure and confidential process.
Make people happy by providing memorable service that builds long-lasting relationships.
Identify the needs of the guest, clarify information, and provide solutions to their problems.
Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.
Some of our amazing perks and benefits :
Fosters a healthy work-life balance
Complimentary tickets for friends and family
Office incentives
Discounts on park food and merchandise
Discounts on local businesses and attractions
Employee events and gatherings
Paid training and free uniforms provided
Responsibilities :
Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
Gain skills, knowledge and experience that will benefit your future.
Qualifications :
Ability to provide exceptional customer service with a passion to help guests from all over the world.
Good critical thinking skills.
Excellent communication and active listening skills.
Must be able to multi-task and work in a loud, fast-paced environment.
Needs to be a self-starter and work efficiently with minimal supervision.
Must maintain professionalism and confidentiality.
Open availability to include working weekends, nights, and holidays.
Must have computer literacy and ability to type a minimum of 25 wpm.
Experience with general office environment.
Must be 18 years of age.
Preferred experience in a resort, call center or an attraction setting.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Resorts Contact Center Agent?
Sign up to receive alerts about other jobs on the Resorts Contact Center Agent career path by checking the boxes next to the positions that interest you.
