What are the responsibilities and job description for the Sr. User Researcher position at Cedar?
Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar's mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a "one-size-fits-all" approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
About Cedar Cedar is improving the healthcare financial experience. It's not hard to see the problem : we bet you or those close to you have your own stories about struggling with medical bills, fighting with health insurance, or trying to find quality care at a reasonable cost. Millions of hours, and billions of dollars are wasted each year. Our technology empowers healthcare providers and insurance companies to work together to offer patients an exceptional and affordable financial experience.
As a true partner to our health system clients, our competitive edge lies in our deep insights on consumers and the healthcare industry. By understanding patient behaviors, sentiments, and needs at scale, we not only create innovative solutions for patients, but we are trusted expertsallowing health systems to operate their businesses more effectively for their patients. Our commitment to data-driven, human-centered intelligence fuels our ability to address some of the most complex challenges in healthcare and be a thought leader in the industry.
About the Role We are seeking an experienced and strategic Senior User Researcher to join our growing User Research team! This is a ground-up opportunity to shape the conversation around healthcare affordability, patient sentiment, and innovation.
In this role, you will :
- Drive a comprehensive research and insights program that uncovers novel insights about patients on a national and regional level.
- Develop a deep understanding of consumer sentiment and behavior at scale, and conduct regional analysis of patient needs and attitudes.
- Plan research to address the knowledge gaps of our health system clients , enabling them to better serve their patients.
- Deliver deep and provocative insights about patients and consumers that inspire action across the organization, drive decision-making, as well as marketing and sales collateral.
This is an individual contributor role with opportunities to mentor and empower other team members.
About You
Skills & Experience
Must be based in the New York Metro area.
Compensation Range and Benefits
What do we offer to the ideal candidate ?
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
As of November 2024, Cedar is engaging with 30 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
Salary : $157,250 - $185,000
