What are the responsibilities and job description for the VP, Product position at Cedar?
Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.
Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.
The Role
Cedar was founded in 2016 to address the single worst consumer financial experience in the U.S.—paying for healthcare. With patients owing collection agencies an estimated $220 billion in unpaid medical bills, our healthcare system drives more people to bankruptcy than any other sector. Over half of patient balances after insurance remain unpaid, as individuals struggle with affordability and confusing billing workflows. In a moment when patients are most vulnerable, they must navigate a byzantine payment process that can result in intimidating interactions with collections vendors.
Cedar is committed to building a transformative, system-wide solution. Through its innovative offerings, Cedar aligns the entire healthcare ecosystem to deliver a truly transformational consumer financial experience. At the core is Cedar Pay, a comprehensive platform that addresses the full patient financial journey—from pre-visit cost estimates to post-visit bill resolution. Cedar Pay empowers patients with the tools and information they need to resolve their bills easily and affordably, driving increased payments and improved satisfaction. Simultaneously, it helps providers reduce costs and optimize efficiency. Every aspect of Cedar Pay is designed for digital engagement and continuously refined to drive towards these goals.
As Cedar tracks towards our goals, the VP of Product, Cedar Pay will be instrumental in maturing, scaling, and innovating this flagship product line. The VP Product will shape solutions that bring Cedar’s vision to life : a consumer-centric healthcare system where providers and payers collaborate to deliver an exceptional and affordable financial experience.
Responsibilities
- Establish, execute, and achieve the company’s product vision and scaling milestones in strategic alignment with business objectives, client experience, and revenue goals.
- Guide strategy and execution of product innovation supporting the Pay product line’s growth
- Define and own the product roadmap in close collaboration with growth and commercial leaders, developing a best-in-class product development strategy that reflects the company vision and customer needs.
- Champion a user experience that is engaging, inspiring, and helpful to all those using the platform using prior experience-based intuition as well as iterative data insights generated by the existing product; increase operator NPS
- Recruit, motivate, and develop a world-class team of product managers, product delivery managers UX / UI designers and researchers and data scientists capable of rapidly scaling with a hyper-growth company.
- Foster an environment of empowerment, learning, and professional development by providing formal training, mentorship and coaching to the product team.
- Promote a data-driven product development culture, driving the adoption of clear metrics and KPIs to ensure broad alignment across the entire business towards shared outcomes.
- Work closely with Engineering and Operations to establish systems and processes, ensuring predictable development, timely delivery, suitable velocity, and team accountability.
- Develop a culture of product excellence and speed, setting a high bar for strong execution, fast iteration, and top-notch quality.
- Collaborate with other executives to align business strategy, vision, and long-term product priorities.
Skills & Experience
Compensation Range and Benefits
What do we offer to the ideal candidate ?
About us
Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).
As of November 2024, Cedar is engaging with 30 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.
Salary : $264,000 - $330,000
