What are the responsibilities and job description for the Customer Service Staff position at Cedarburg?
Salary : $10.00 Hourly
Location : W63 N645 Washington Ave. Cedarburg, WI
Job Type : Seasonal
Job Number : 02
Department : Pool - Recreation
Opening Date : 01 / 08 / 2025
The Customer Service Attendant works under the direct supervision of the Recreation Superintendent, Pool Manager and Assistant Managers and is responsible for daily front desk and concession stand duties. These duties include, but are not limited to, handling all daily admissions to the pool, selling season passes, computer operations, general cleaning duties and quality customer service, as well as working in the concession stand. A Customer Service Attendant is expected to have a courteous and professional attitude at all times.
- Responsible for knowing and enforcing policies and procedures in a courteous and professional manner
- Responsible for collecting daily admission fees and admitting season pass holders utilizing the pool computer system
- Assure that every person entering the facility has paid an admission fee
- Responsible for answering the pool telephone and customer questions in a courteous and professional manner
- Responsible for working in the concession stand, at times, and for serving the patrons their orders.
- Follow all health code guidelines
- Responsible and accountable for all money taken in while on duty
- Perform daily cleaning duties and additional cleaning as assigned by the Manager or Assistant Manager
- Correspond courteously and as a team with supervisors and other staff
- Know and follow established emergency procedures
- Perform all other duties as assigned by the Manager or Assistant Manager
- Maintain a positive attitude while on duty to fellow co-workers and patrons!
JOB QUALIFICATIONS
Preferred : Customer Service Experience
Computer System Operation Experience
Money & Food Handling Experience
Friendly Attitude
Ability to work as a team
KNOWLEDGE AND SKILLS
Are you at least 14 years old?
Are you CPR / AED & First Aid certified?
Describe any experience you have working in customer service.
Required Question
Salary : $10
