Operations Specialist

Can you be a real, true friend? Is it your nature to be open, listen deeply, know your heart, respond genuinely, and care as only a real friend cares? If so, we want to meet you.

Cedarhurst, a regional healthcare provider and true friend of older adults, seeks a service-minded, career-oriented individual to join our team as a full-time Operations Specialist.

As the Operations Specialist for Cedarhurst Senior Living, you will have to opportunity to connect with, and positively impact the lives of, our residents daily! You will be responsible for ensuring the provision of quality nursing care in accordance with Federal, State and Local regulations within Cedarhurst communities, while filing the role of a vacant Executive Director position. In this role, you will be supporting teams within Cedarhurst communities in optimizing each resident’s well-being and overall experience. You will be responsible for the strategic planning and profitability, and accountable for all operations and programs within the community you are serving. Additionally, you will provide training and support to existing Executive Directors, to help ensure they are provided with the resources and tools to be successful within the organization. As an Operations Specialist, you will seek to increase awareness of Cedarhurst Senior Living and our mission to create communities where each person feels loved, valued, supported, and able to live life to the fullest.

As an Operations Specialist, you will impact the lives of our residents by –

• Assist in providing additional training to existing EDs, with the overall goal of improving performance.
• Assist with Cedarhurst acquisitions; work with onboarding Executive Director to ensure they are trained in Cedarhurst policies and procedures.
• Be a mentor to existing EDs and provide a support to any ED that may be struggling in their existing role.
• Excellent oral and written communication and presentation skills, to include group presentations.
• Proven experience in staffing, leading, developing, and retaining a strong team.
• Ability to demonstrate a warm, outgoing, and compassionate personality, as well as a positive outlook and approach to change and improvements.
• Excellent interpersonal, leadership and communication skills to effectively manage the resolution of employee relations issues and/or resident issues.
• Proven ability to appropriately handle confidential information, PHI and comply with HIPAA guidelines.
• Possess sound organizational skills with the ability to multi-task and with a strong attention to detail.
• Self-motivated to accomplish goals with a strong sense of accountability for results.
• Superior analytical, project management and organizational skills.
• Sense of professional curiosity, desire to learn new things, and to find / recommend solutions to problems.
• Must have the ability to remain calm in stressful situations, to be flexible, to work well with many interruptions and have skill in multi-tasking.
• Must enjoy working and interacting with older adults, exhibit and promote a high level of customer service, hospitality, curiosity and friendliness towards all residents, visitors, employees, and the overall facility.
• While working in an Executive Director (ED) vacancy:
  • Meets and/or exceeds budgets and targeted property performance goals within the communities you serve.
  • Responsible for the day-to-day operations of the Community including profit and loss, marketing, sales, regulatory compliance, maintaining high customer satisfaction, meeting financial expectations, and ensuring a quality workforce.
  • Fully engages in the sales and marketing process by creating an environment where sales flourish, which requires him/her to remain current on the competition, properly position the property in the market, actively participate in the sales process and meet occupancy and revenue goals.
  • Hires, orients, supervises, evaluates, reviews, and appropriately disciplines subordinate staff.
  • Performs conflict intervention and resolution for customers, families, employees and affected parties
  • Manages three to five (3-5) subordinate supervisors who supervise a total of approximately 30-50 employees in the areas of Housekeeping, Resident Care, Maintenance, Dietary and Office.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand/move, communicate, and identify written information. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl and lift and/or move up to 50 pounds independently; occasionally lift and/or move up to 200 pounds with assistance.

To become an Operations Specialist, you will need –

• Bachelor’s Degree preferred.
• State required license/certification for operating an Assisted Living/Memory Care center is required.
• Applicable state licensure must be in good standing with state.
• Five (5) years plus of experience in a senior care community with proven leadership and organizational skills preferred.
• At least one (1) year of management or supervision experience preferred.
• Makes business decisions based on the best interest of the company and its employees.
• Creates a professional environment that represents the Company’s vision and core values.
• Demonstrates competence in regulatory compliance and ensures that the property stays in regulatory compliance with all regulatory agencies.
• Provides leadership in such a manner that represents key servant leadership principles, including effective listening, empathy, awareness, and persuasiveness to all communities within region.
• Offers proactive solutions to problems and circumstances in keeping with the company vision, values, policies, and standards.

When considering a career with Cedarhurst, please understand that –

• Our core values describe our expectation that every team member will be Passionate, Trustworthy, Empathetic, Positive, Respectful and Approachable – and in every way a real, true friend of those we serve.
• To be a Cedarhurst team member means you’re devoted to doing The Friend’s Work: In your every effort, you reassure, energize, and inspire older adults in Cedarhurst.
• Cedarhurst believes that its team is its greatest asset. For this reason, we provide our team members with extensive training as well as personal and career development opportunities.
• Cedarhurst believes in promoting from within. We seek team members who wish to grow with us.
• Cedarhurst offers a competitive benefits package including medical insurance coverage, life insurance, long-term disability coverage and a 401(k) Plan with company match (after 1 year of service).
• Cedarhurst considers the health and safety of its patients, family members, and team members as its highest priorities. All offers of employment are conditioned on completing and passing a background and drug test, encouraged to participate in COVID-19 vaccine program, participating in testing requirements (COVID-19 and TB) and using designated PPE when required.

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.