What are the responsibilities and job description for the Patient Service Rep position at Cedars-Sinai?
Job Description
Job Summary : Key Job Responsibilities
The Patient Service Representative is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, payment and co-payment collection, and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.
Primary Duties and Responsibilities
- Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
- Greets patients and assist with resolving patient issues or escalating patients issues.
- Check-in and out patients and collect co-payments / give receipts / reconcile payments; verifies that patient demographic and insurance information is correct in CS-Link.
- Schedules appointments, complete patient registration, collect patient payments and to provide a high level of patient service.
- Assists with the management of physician schedules and identify opportunities for improvement; handle patient / provider correspondence as instructed.
- Process and track referrals and authorizations for various insurance types.
- Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
- Monitors and assess their own workflow to identify opportunities for improvement.
- Explains policies, procedures, or services to patients using administrative knowledge
- Participates in daily huddles and staff meetings.
- Promotes and practice infection prevention standards and all department policies and procedures.
- Assists as a chaperone upon completion of the required Chaperone Training when needed.
Qualifications
Education
High School Diploma / GED preferred
Req ID : 6271
Working Title : Patient Service Rep
Department : Pacific Heart
Business Entity : Cedars-Sinai Medical Care Foundation
Job Category : Administrative
Job Specialty : Admissions / Registration
Overtime Status : NONEXEMPT
Primary Shift : Day
Shift Duration : 8 hour
Base Pay : $21.00 - $30.41
Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and / or veteran status or any other basis protected by federal or state law.
Salary : $21 - $30
