House Person

Let's Be Friends!

At The Mill Casino, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!

HOUSE PERSON:

BASIC FUNCTION (the primary purpose of this position):

A House Person facilitates high standards of hotel housekeeping service and guest satisfaction by ensuring that the housekeeping department has everything in order to complete its daily tasks in a timely manner and guest satisfaction by ensuring that all the common areas of the hotel are cleaned at our highest standards.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES:

• Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to the supervisor on duty or Safety Committee.
• Greets guests, responds to guest requests, and maintains guest privacy and security to encourage repeat business.
• Strips all dirty linens, glassware, and trash out of the rooms.
• Empties the dirty linen bags off of the housekeeping carts.
• Stocks the housekeeping carts with fresh linens.
• Delivers new linen to housekeeping carts throughout day when in need.
• Empties the trash bags off of the housekeeping carts, store rooms, and housekeeping office.
• Brakes down any cardboard and takes it to the cardboard bin.
• Shampoos carpets when needed.
• Reports any damage or suspicious activity to supervisor on duty.
• Resolves or refers to management all guest concerns, complaints or suggestions in order to provide superior hotel service to the guest.
• Changes chemicals when needed.
• Put away and organize new stock when it arrives in store rooms.
• Keep all storage rooms cleaned and organized.
• Transport laundry bins to and from laundry delivery trucks.
• Will help service pool area, and fitness center when no pool attendant is on duty.
• Help maintain cleanliness of hotel hallways.
• Other duties as assigned.

POSITION REQUIREMENTS (objective educational or technical training preferred; skills; and years of experience):

• High school graduate or equivalent.
• Hotel housekeeping training or previous experience preferred.

PHYSICAL DEMANDS/WORK ENVIRONMENT (the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions):

While performing the duties of this job, the employee is regularly required to walk. The employee frequently is required to stand, reach with hands and arms, and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Ability to manage stress appropriately, make decisions under pressure, manages anger, fear, hostility and violence of others appropriately.

This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.

The Mill Casino • Hotel & RV Park is owned by the Coquille Indian Tribe. Team members at The Mill are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.