What are the responsibilities and job description for the Infrastructure Business Systems Analyst (Portland, OR) position at CEDENT?
Essential Duties and Responsibilities:
Responsibilities:
- Define scope and nature of pilot(s)
- Communication with pilot users, setting expectations, etc.
- Define/refine role of floor walker (understand responsibilities and process, do we need partial or full night shift? How to fix machines not on, plugged in vs. failed migration)
- Careful collaboration with UX team for message creation and timing of end user communications
- Work with IT at all locations to define their schedule within the Maser Migration Schedule as well as scope of migration/batch (location, depts., etc.)
- Determine limits/capacity for nightly migration (network limit, support limit, etc.)
- Communicate with internal teams re: general scope parameters for batch creation
- Take exceptions/issues from stakeholders and coordinate with local IT for remediation
- Work with local IT, help desk, or OMI to remediate any issues on migration
- Take a careful/strategic approach and coordination with regarding VIP migration for both OpCom and other VIPs
- Participate in Quarterly IT Shop Win11 Meetings and Monthly Q&A Sessions … facilitated by the central IT team
Requirements
- self-starter, capable of initiating plans/actions without waiting for direction from other teams
- ability to quickly and clearly communicate and collaborate with stakeholders, Client Engineering, local IT, floor walkers etc.
- ability to assess and balance multiple priorities when creating migration schedules
- basic understanding of all aspects of the standard infrastructure processes
Deliverables:
- Detailed documentation: business, functional and technical requirements; use and test cases (ensure traceability)
- Detailed design decision documentation: who made, approved, and agreed on decision and/or alternative suggestions
- Landscape documentation: current mode of operation (As-is)
- Test cases based upon functional and technical requirements
- Detailed documentation: work instructions, configuration guides, operation/administrative guides (as needed)
Knowledge, Skills, and Abilities:
Technical/Analytical
- Ability to decompose business requirements into functional and technical requirements
- Ability to use activity, sequence and/or data flow diagrams to identify performance requirements
- Experience writing Use Cases
- Ability to analyze and document business and system processes
- Ability to perform a gap analysis using business process diagrams, data models, and requirements
- Ability to locate the cause of problems in business process flows
- Ability to identify problems and gaps at the program or system level and recommend alternative solutions
- Ability to identify test data based on business requirements, system requirements, system documentation, and end-user documentation
- High level of skill with MS Office tools including Visio and Excel
Department: Preferred Vendors
This is a contract position
