What are the responsibilities and job description for the POS Integration Analyst (Atlanta, GA) position at CEDENT?
POS INTEGRATION ANALYST REQUIREMENTS:
- 3 years working experience supporting POS hardware/software
- 2 years working experience consulting with cross-functional teams (communication is a must)
- Strong experience in hospitality or retail Point of Sale.
- Ability to understand and troubleshoot Point of Sale functionality related to both hardware and software.
- QSR Technology, Kitchen Display Systems.
- Understand industry standard configuration methods, XML, INI, Windows Registry, etc.
- Reviewing debug logs, datasets and working with vendors to isolate root cause and address a fix as needed.
- Strong experience with technical problem resolution.
- Must have great problem-solving skills, ability to quickly adapt.
- Ability to quickly acknowledge and take ownership of an issue,
- Self-starter, ability to perceive and carry out next steps without direction.
- Experience with large scale implementation of applications, infrastructure or databases related to restaurant operations and associated technologies.
- Exceptional organization, communication skills, and attention to detail.
- This role may occasionally be responsible for assisting in configuring, deploying, supporting, and improving our Point-of-Sale solution and hardware.
- The role may occasionally collaborate and partner with peers to ensure stability across the estate and provide quick resolution times for escalations during pilot phase of integrations.
- Work as a liaison between technical and non-technical teams.
- Plans effectively yet can adapt to priority changes.
- Collaborate with team and vendors to test, identify, and manage issues.
- Respond promptly to others to ensure open and timely communication.
- Communicate all issues, status updates, action items, and risks to the management team.
- Support technical efforts with vendors and product teams to complete and enhance integrations.
- Assist with technical team documentation, ensuring processes and work arounds are updated and new solutions properly documented, and the knowledge base updated.
- Strong knowledge of application/integration testing, performance monitoring and testing strategies in order to effectively communicate with QA teams.
Department: Preferred Vendors
This is a contract position
