What are the responsibilities and job description for the Service Engineer position at CEF Solutions Inc.?
About us:
CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specializing in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Services industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.
Company website: https://CEF.inc
Job Summary:
We are seeking a dedicated and detail-oriented Service Engineer to join our team. Will be responsible for the installation, maintenance, troubleshooting, and repair of equipment, machinery, or systems for customers. Their role often involves working in a variety of industries such as manufacturing, telecommunications, medical devices, or information technology.
Key Responsibilities:
CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specializing in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Services industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.
Company website: https://CEF.inc
Job Summary:
We are seeking a dedicated and detail-oriented Service Engineer to join our team. Will be responsible for the installation, maintenance, troubleshooting, and repair of equipment, machinery, or systems for customers. Their role often involves working in a variety of industries such as manufacturing, telecommunications, medical devices, or information technology.
Key Responsibilities:
- Installation and Setup:
- Install, configure, and test equipment or systems at customer sites or in-house.
- Ensure proper setup and calibration to meet operational specifications
- Perform regular maintenance, troubleshooting, and repairs on equipment or systems.
- Diagnose faults and identify the root cause of failures.
- Replace or repair faulty components to restore functionality.
- Provide technical support and guidance to customers via phone, email, or on-site visits.
- Address customer inquiries and complaints promptly, ensuring high levels of customer satisfaction.
- Provide training to customers on proper operation and maintenance of equipment.
- Complete service reports, maintenance logs, and other relevant documentation accurately.
- Maintain records of service history, parts used, and any modifications or upgrades made to equipment.
- Ensure that all service activities comply with safety standards, industry regulations, and company policies.
- Follow all necessary procedures to maintain a safe working environment for both yourself and customers.
- Monitor and maintain an adequate inventory of parts and tools.
- Order and stock essential parts and components required for service tasks.
- Identify areas for improvement in systems or processes and recommend solutions.
- Stay up-to-date with industry trends, new technologies, and product upgrades.
- Education: Bachelors degree in engineering, Electrical, Mechanical, or related field, or relevant technical certification.
- Experience: Minimum of [X] years in a service engineering or technical support role.
- Technical Skills: Strong knowledge of [specific equipment or systems related to the job], troubleshooting techniques, and repair methods.
- Communication Skills: Excellent verbal and written communication skills to interact effectively with customers, team members, and management.
- Problem-Solving: Ability to diagnose and resolve complex technical issues efficiently.
- Attention to Detail: Ability to perform tasks with precision and accuracy.
- Travel to customer sites as needed.
- Availability for on-call service during evenings, weekends, or holidays, depending on business needs.
- Ability to lift and carry equipment or tools up to [X] pounds.
